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Theme update error

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • October 5, 2023 at 5:34 pm #501991

    ralvlin.tavangar
    Participant

    Hello

    I just activated my woodmart theme, but when I click on update it shows an error.

    October 5, 2023 at 6:06 pm #502002

    ralvlin.tavangar
    Participant

    pfa!

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    October 6, 2023 at 10:09 am #502137

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
    2. Go to Dashboard -> Updates and click on Check Again.
    3. Activate the theme with your purchase code again.
    4. Go to Dashboard -> Updates and click on Check Again.
    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Best Regards.

    October 7, 2023 at 4:08 am #502371

    ralvlin.tavangar
    Participant

    Still got that error.
    Something funny happens, whenever I deactivate the theme it got activated again automatically.
    I think the guy implemented for me used a non genuine theme files.
    What to do now?

    October 7, 2023 at 9:49 am #502405

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Can you please share the wp logins details of your site and give me permission to update the theme on your site.

    Best Regards.

    October 28, 2023 at 5:25 pm #508137

    ralvlin.tavangar
    Participant

    yes

    October 30, 2023 at 10:03 am #508374

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Your issue has been resolved. Check back your site after completely clearing the browser cache.

    Best Regards.

    October 31, 2023 at 5:05 pm #508856

    ralvlin.tavangar
    Participant

    Can you tell me what the problem was ?

    November 1, 2023 at 10:16 am #508970

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Go to the Appearance > Themes page and click on the ‘Add New’ button and upload the theme. Then simply click on the ‘Install Now’ button.

    Best Regards.

    November 29, 2023 at 6:26 pm #516927

    ralvlin.tavangar
    Participant

    Does the solution you provide update the theme?
    Should I manually install the theme each time an update is released?

    November 30, 2023 at 10:53 am #517104

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You can update the theme via Appearance -> Themes or via Dashboard -> Updates.
    If the updates are not working then download the latest version of theme from theme forest account and upload the theme from Appearance > Theme.

    Best Regards.

    November 30, 2023 at 4:06 pm #517299

    ralvlin.tavangar
    Participant

    Thanks!
    Should I update each time manually ?

    November 30, 2023 at 4:26 pm #517327

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Yes, you have to update it manually.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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