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WooCommerce Multi Currency

Viewing 14 posts - 1 through 14 (of 14 total)
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  • October 12, 2023 at 5:23 am #503498

    h.ma
    Participant

    Why do the same products display inconsistent prices when I use this plugin WooCommerce Multi Currency?

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    October 12, 2023 at 8:15 am #503516

    h.ma
    Participant

    There is another problem. The displayed price is another price after adding it to the shopping cart.

    October 12, 2023 at 9:13 am #503545

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Let me know the results.

    Kind Regards

    October 12, 2023 at 11:13 am #503592

    h.ma
    Participant

    It has been determined, it is your template problem, there are no problems with other templates

    October 12, 2023 at 11:22 am #503599

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Also, please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Kind Regards

    October 14, 2023 at 5:30 am #504120

    h.ma
    Participant

    You can turn off the fixed price, and this problem will occur. The price of the parent product displayed is inconsistent with the price of the child product, and the price added to the shopping cart is also inconsistent.

    You can log in to the management page to take a look

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    October 16, 2023 at 10:03 am #504354

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Understood. Firstly, I should check it on the default theme so please please confirm the permission to switch to the default theme.

    Looking forward to collaborating with you!

    Kind Regards

    October 17, 2023 at 3:35 am #504607

    h.ma
    Participant

    You can switch for a short time to check the problem, that’s OK

    October 18, 2023 at 11:30 am #505036

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    I have disabled the “Fixed price” option from the plugin and checked the issue on the product page, seems that it works well now: https://take.ms/PxfPj (video).

    Let me know if you have sorted it out or If I missed something.

    Kind Regards

    October 18, 2023 at 11:46 am #505042

    h.ma
    Participant

    The problem is still not solved because you selected Euro.
    Please change the delivery address to a third country, such as the United States or China, and then return to the product catalog. The price displayed is in US dollars. The price of the same product is displayed differently. Putting it in the shopping cart also has different prices.

    October 18, 2023 at 11:48 am #505043

    h.ma
    Participant

    photo

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    October 18, 2023 at 12:10 pm #505050

    Luke Nielsen
    Keymaster

    Hello,

    May I request you send me a video where you replicate that issue on your side?

    Because on my side after changing to the dollar, I do not see that issue as on your screenshot.

    Looking forward to hearing back from you!

    Kind Regards

    October 18, 2023 at 5:19 pm #505184

    h.ma
    Participant

    video

    October 20, 2023 at 11:33 am #505671

    Luke Nielsen
    Keymaster

    Hello,

    After checking your site, we noticed that this problem is related to the WooCommerce Multi Currency plugin and the WooCommerce tax because when we disable the WooCommerce tax, the problem disappears. This problem also exists on the default theme https://monosnap.com/file/f2QT93uNA1lrpsUcaqmxKTnGir4wKL

    Kind Regards

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Viewing 14 posts - 1 through 14 (of 14 total)