product evaluation problem
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Hi, for product evaluations, the area where people who have purchased the WooCommerce product can comment is set to active, but there are order statuses that we added later, we cannot evaluate the product while the order is in the statuses added later. We will ask for support on this issue, thank you.
Hello, we are waiting for support on this issue.
Hello,
You need to enable the option in the Dashboard > Woocommerce > Settings > Product.
https://xtemos.com/docs-topic/product-reviews/
If you have any questions please feel free to contact us.
Best Regards.
Hello, the problem is that the option is active, the user cannot evaluate the order statuses we create later, they can only comment if the order status is completed. We also want to allow comments on order statuses that we create later.
Hello, we need some urgent support on the topic. In the order statuses we add, the user cannot evaluate the product, in order for the user to evaluate the product, the order status must be in the default woocommerce order statuses, the user must be able to evaluate the order statuses that we add later, what is your suggestion? The theme may be interfering with order statuses.
Hello,
Please make a full backup of your site and check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Best Regards.
The problem seems to be caused by the theme. Is there any intervention in the verified order status for Woocommerce in the theme?
Hello,
Please check with the default theme and share the screenshots of the default behavior. Also give the permission to plugin deactivation so i will check and give you a possible solution.
Best Regards.
Temada Woocommerce için doğrulanmış sipariş durumuna herhangi bir müdahale var mı?
Is there any intervention in the verified order status for Woocommerce in the theme?
Hello,
The order is related to Woocommerce functionality. check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Best Regards.
Woocommerce only allows evaluation for certain order statuses. We could not integrate the subsequently created order statuses into this problem. Can you help with this? Can you send me a sample code structure?
Hello,
Sorry to say but right now there is no option in Theme Settings available for that. It requires Customization and this is beyond our limitations and support policy scope. Hope you can understand our limitations.
Best Regards.
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