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tabs

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • October 12, 2023 at 3:30 pm #503695

    karine
    Participant

    Hi,

    In product sheets, how to remove the repetition of tabs please ?

    See attachment please.

    Thanks

    Regards

    Karine

    Attachments:
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    October 13, 2023 at 4:15 am #503821

    Elise Noromit
    Member

    Hello,

    Please provide the page URL or page title to check the reason.

    If you have any questions please feel free to contact us.

    Best Regards

    October 13, 2023 at 10:20 am #503891

    karine
    Participant

    Hi,

    https://www.made-in-tarn-et-garonne.fr/produit/biscottes-farine-epeautre/

    Regards

    October 14, 2023 at 1:41 am #504104

    Elise Noromit
    Member

    Hello,

    Please remove this widget: https://gyazo.com/481595f56c3d70ff3719ae4a9aaa3123

    If you have any questions please feel free to contact us.

    Best Regards

    October 16, 2023 at 9:40 am #504339

    karine
    Participant

    Hi,
    I’ve just done it, but I can’t save the change. ( Error server 500 )… Why ?
    See attachment

    Regards
    Karine

    Attachments:
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    October 16, 2023 at 1:41 pm #504429

    Elise Noromit
    Member

    Hello,

    Please remove this widget inside the layout: https://prnt.sc/Xx_6ssmku9Dj

    If you have any questions please feel free to contact us.

    Best Regards

    October 16, 2023 at 4:22 pm #504491

    karine
    Participant

    Hi,
    I did this but I couldn’t save the changes.
    Please see previous attachment.

    Regards

    October 17, 2023 at 1:44 am #504595

    Elise Noromit
    Member

    Hello,

    Please update Elementor and Woocommerce, if it doesn’t help, deactivate all the plugins except these ones:

    Slider Revolution
    Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    October 17, 2023 at 9:23 am #504646

    karine
    Participant

    Hello,

    Okay, I’ll try.

    Regards

    October 17, 2023 at 11:18 am #504685

    karine
    Participant

    Hello,
    This didn’t solve the problem…sorry

    Regards

    October 17, 2023 at 11:25 am #504690

    karine
    Participant

    Hello,
    The tabs are still displayed after updating and deactivating the pugins. What should I do please ?
    On this product : https://www.made-in-tarn-et-garonne.fr/produit/biscottes-farine-epeautre/
    See attachment please

    Regards

    Attachments:
    You must be logged in to view attached files.
    October 17, 2023 at 11:49 am #504703

    karine
    Participant

    Hi,
    To summarize the problem on the product sheets, when you try to register a product :
    1/ The tabs repeat in the description tab.
    2/ The problem is the same for all products
    3/ Impossible to save changes

    Please help us.

    See attachment
    Regards
    Karine

    Attachments:
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    October 17, 2023 at 4:04 pm #504823

    Elise Noromit
    Member

    Hello,

    Please check this manual and follow the instructions: https://xtemos.com/docs-topic/a-500-internal-server-error/

    If you have any questions please feel free to contact us.

    Best Regards

    October 17, 2023 at 5:33 pm #504860

    karine
    Participant

    Hi,

    Thank you for your help.
    We have done all the tests indicated and the problem is still there.

    We cannot remove duplicate content on product pages. See attached preview.
    And we can no longer save the product pages.
    https://www.made-in-tarn-et-garonne.fr/produit/biscottes-farine-epeautre/
    https://www.made-in-tarn-et-garonne.fr/produit/biscuits-4-cereales-chocolat/

    The problem appears on any product page if you try to modify it.

    We can no longer work on the site.
    Can you help us solve this problem?
    Thank you

    Attachments:
    You must be logged in to view attached files.
    October 18, 2023 at 12:33 pm #505060

    Elise Noromit
    Member

    Hello,

    Please get in touch with the host support and ask them to provide the logs when you save the page, in addition, please provide FTP access to the Private content.

    If you have any questions please feel free to contact us.

    Best Regards

    October 23, 2023 at 11:10 am #506240

    karine
    Participant

    1

    October 23, 2023 at 4:58 pm #506429

    Elise Noromit
    Member

    Hello,

    Please check now, and let us know if the problem remains.

    If you have any questions please feel free to contact us.

    Best Regards

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