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SVG’s not showing on information boxes

Viewing 11 posts - 1 through 11 (of 11 total)
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  • October 19, 2023 at 6:32 pm #505517

    joshgill1995
    Participant

    Hi,

    I have noticed a problem with the information boxes not showing SVG’s, at first I noticed the issue on my contact us page and changed the images to .png to quickly rectify, however today I have noticed that the information boxes in my header are not showing the svg icons either. I have disabled all plugins and the problem still persists. I have a production and staging site, the production site seems to be fine however on the staging site the SVG’s don’t show. Both sites are on the current theme version: 7.3.2.

    Any help wold be greatly appreciated.
    Thanks in advance.

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    October 19, 2023 at 6:35 pm #505521

    joshgill1995
    Participant

    Ive attached another image that didn’t upload initially.

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    October 20, 2023 at 10:01 am #505645

    Luke Nielsen
    Keymaster

    Hello,

    May I request you send me access to the admin dashboard as well?

    I await your response.

    Kind Regards

    October 23, 2023 at 1:11 am #506136

    joshgill1995
    Participant

    Yes, I have attached them below. I have also noticed the SVG’s in the footer have disappeared now, they are also in information boxes. Thank you.

    October 24, 2023 at 10:19 am #506590

    Luke Nielsen
    Keymaster

    Hello,

    SVG doesn’t work due to this alert:

    Seems that it affects the correct work therefore you don’t see SVG.

    Kind Regards

    • This reply was modified 1 year, 6 months ago by Luke Nielsen.
    October 24, 2023 at 11:46 am #506618

    joshgill1995
    Participant

    You have to login to the staging site to view it. Im not sure what the alert says as its not in English but I’m presuming its the login popup to view the staging site. I have provided the details to login and view it below

    October 24, 2023 at 12:30 pm #506630

    Luke Nielsen
    Keymaster

    Hello,

    I meant that the issue in the login popup, this login popup affects the SVGs images so please disable that login popup, clear the cache and recheck the issue.

    Kind Regards

    October 24, 2023 at 12:36 pm #506637

    joshgill1995
    Participant

    Right I see what you mean, thanks for looking for me. I will disable the login and see if that rectifies the issue.

    October 24, 2023 at 12:39 pm #506639

    Luke Nielsen
    Keymaster

    Hello,

    Okay, I will wait for your response.

    Have a good day!

    Kind Regards

    October 24, 2023 at 12:42 pm #506641

    joshgill1995
    Participant

    It has worked!! Thanks for sorting that for me

    October 24, 2023 at 12:44 pm #506642

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome! Always remember that you can reach out to us with any questions you may have.

    Wish you all the best!

    Kind Regards

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