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Page header and footer disappears

Viewing 16 posts - 1 through 16 (of 16 total)
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  • October 26, 2023 at 4:32 pm #507569

    Pernilla
    Participant

    Hi!
    I have had this issue on several pages over the last months. At first I thought it was a bug after an update but now it has happened to meny times…
    What happens is that I create a new page. After adding content the header and footer disappears.
    I have checked settings of the page and header and footer are enabled (as per default).

    • This topic was modified 1 year, 1 month ago by Pernilla.
    October 27, 2023 at 3:29 am #507680

    Elise Noromit
    Member

    Hello,

    Please check the pages with the parent themes. Let us know if the problem remains.

    Best Best Regards

    October 27, 2023 at 8:36 am #507725

    Pernilla
    Participant

    I tried with parent theme. The problem persists.

    October 28, 2023 at 1:45 am #508019

    Elise Noromit
    Member

    Hello,

    Please provide the page URL, we will check.

    Best Regards

    October 28, 2023 at 4:56 pm #508129

    Pernilla
    Participant

    Thanks for helping.
    I did give you the page link in the private content in my first comment. Please check there.

    October 28, 2023 at 8:54 pm #508169

    Elise Noromit
    Member

    Hello,

    Please check the page with the parent theme, and let us know if the problem remains.

    If you have any questions please feel free to contact us.

    Best Regards

    October 29, 2023 at 5:35 pm #508275

    Pernilla
    Participant

    Hi Elise!
    The first thing you asked me to do was to check with parent theme. So I already tried. Does not work.
    The problem is not for alla pages…. just for this one page in particular (se page linked in private content)

    October 30, 2023 at 1:03 am #508320

    Elise Noromit
    Member

    Hello,

    It has been done.

    Please check.

    Best Regards

    October 30, 2023 at 9:45 am #508372

    Pernilla
    Participant

    I dont understand. What has been done?

    October 30, 2023 at 4:16 pm #508559

    Elise Noromit
    Member

    Hello,

    Please recreate the page and copy and paste the template from the page.

    Please check the video tutorial on how to copy and paste the template here: https://wpbakery.com/video-academy/use-templates-wpbakery-page-builder/

    If you have any questions please feel free to contact us.

    Best Regards

    October 30, 2023 at 4:59 pm #508566

    Pernilla
    Participant

    I already did that and it works. Then I have to delete the original page and rename the second page I made.
    But I wonder why it happens? Not the first time.

    Now I edited another new page, the same happened. It looks like when activating page builder on a new page the template is lost. No header, no footer.

    October 31, 2023 at 3:26 am #508655

    Elise Noromit
    Member

    Hello,

    I will consult with our developers on this issue and get back to you.

    Best Regards

    October 31, 2023 at 9:21 am #508695

    Pernilla
    Participant

    I appreciate this.

    October 31, 2023 at 2:03 pm #508805

    Elise Noromit
    Member

    Hello,

    Such problem occurs when you select “Blank layout” in the description: https://monosnap.com/file/ZaZaHG6ZRYLhBwCuXU4PGKFFMvZYna

    You can change the layout in the existing page.

    If you have any questions please feel free to contact us.

    Best Regards

    October 31, 2023 at 9:27 pm #508890

    Pernilla
    Participant

    Ok, strange. But anyway, I will no longer choose the “blank layout” 😉

    November 1, 2023 at 4:41 am #508915

    Elise Noromit
    Member

    Hello,

    If you have any questions please feel free to contact us.

    Best Regards

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