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Minicart Sidebar Panel – Empty when we move to another page

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • November 2, 2023 at 3:44 pm #509389

    gokulm
    Participant

    After the theme update, when i try to add an product to the cart it shows all contents of the cart in the drawer but when move to another page and click on the cart icon the drawer is empty.

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    November 3, 2023 at 3:12 am #509485

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, please check the credentials I cannot log in.

    Best Regards

    November 3, 2023 at 11:42 am #509581

    gokulm
    Participant

    Hi, tried de-activating all other plugins except the ones you mentioned but still same issue exists.

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    November 3, 2023 at 1:48 pm #509623

    Elise Noromit
    Member

    Hello,

    We have checked and we see you have child theme customization,

    Please switch to the parent theme and check if the problem remains.

    If you have any questions please feel free to contact us.

    Best Regards

    November 3, 2023 at 5:08 pm #509710

    gokulm
    Participant

    Hi, I have checked and it doesn’t fixed the issue.

    November 4, 2023 at 2:41 am #509792

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    November 4, 2023 at 1:19 pm #509864

    gokulm
    Participant

    Please check private message.

    November 5, 2023 at 3:29 am #509959

    Elise Noromit
    Member

    Hello,

    Please check now: https://gyazo.com/181b25103eafeae933cad410cda74570

    If you have any questions please feel free to contact us.

    Best Regards

    November 6, 2023 at 10:35 pm #510354

    gokulm
    Participant

    The cart issue still exist, please review the screencast

    November 7, 2023 at 1:25 am #510366

    Elise Noromit
    Member

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    November 7, 2023 at 5:58 am #510390

    gokulm
    Participant

    I agree and please proceed.

    November 7, 2023 at 4:43 pm #510590

    Elise Noromit
    Member

    Hello,

    We have checked and see the problem is not caused by WoodMart, we check on the Storefont and see the same.

    The cart working on your site:
    https://monosnap.com/file/BRAibm1M1KypWxnXqUw4Kmmyqbg4EV

    The cart as it should work:
    https://monosnap.com/file/DVTPddMOgJunPsQWD700xOtgclPoQ4

    If you have any questions please feel free to contact us.

    Best Regards

    November 20, 2023 at 4:53 pm #513881

    gokulm
    Participant

    This is the same issue I am facing
    https://xtemos.com/forums/topic/sidecart-is-empty-no-content/

    Your above answer doesn’t help so please can you please help fixing.

    November 20, 2023 at 6:13 pm #513907

    Elise Noromit
    Member

    Hello,

    This is the default functionality of Woocommerce and it does not depend on the theme, this is the way it works.

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 14 posts - 1 through 14 (of 14 total)