Issue in Finalising Payment on my Website
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Hi there
I have an issue with the checkout of my online shopping website and it does not work and customer cannot proceed with payment.
I contacted you a week ago and asked me to send the error and I did however I have not received any support and response yet!!
Would you please respond ASAP how can I fix this issue to let customer do the purchase or end of losing them all.
I need urgent support please. I purchased support but no assistance received yet
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Hi Michelle,
You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.
One of our customers faced this problem and it caused by conflict plugins. Let me know how it goes.
Regards,
We already did that but still the error is still there can you check from your end please thank you.
Hi Michelle,
Please send temporary wp-admin info (wp-admin URL, username, password) to Private Content area, I will check this problem for you.
Would you mind if I deactivate extra plugins for testing? Please confirm me back.
Regards,
Access has been provided on the private content section please check thank you.
Hi Michelle,
Thanks for sharing the details.
But wp-admin credential is incorrect, please check again.
https://prnt.sc/9OyvLz-c40Ol
Regards,
user: admin
Passoword: (DamperCity!@#457)
Would you please check these and update me promptly?
due to time zone difference I cannot get quick reply and this issues is being on the website for a month!
Hi Michelle,
Would you mind if I switch to default theme and deactivate extra plugins for testing? Please confirm me back.
Regards,
yes we don’t mind thank you
Hi Michelle,
I switched to Default theme, used default Shipping method of WooCommerce (Free ship, Flat Rate) and the problem still occured.
I also saw this error in Theme area https://prnt.sc/lfFwqbAKCxMJ This is also not related to our topic, because if it was related to our theme, it would have written “woodmart”
If it doesn’t work with default theme, so it is non-related theme issues.
Regards,
.
