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having issue on myaccount page

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  • November 6, 2023 at 12:58 pm #510164

    Ecom
    Participant

    hi, i am facing issue on my account page woocommerce, i cant access downloads, my orders, my address, my billings, view order detail, i cant access anty thing in my account section

    November 6, 2023 at 6:01 pm #510295

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Let me know the results.

    Kind Regards

    November 6, 2023 at 7:50 pm #510337

    Ecom
    Participant

    i have checked with Woo commerce short code and the issue is ( in My account we can’t access orders, Downloads, addresses etc ). The link are broken. Please let me know what to do next. The site is need to live on urgent basis.
    thanks
    Regards
    Kashif

    https://drive.google.com/file/d/1vTxou3tkHd39K_1qK163Jh8uSFEaWCcA/view?usp=sharing

    The problem is defined in above linked video

    November 7, 2023 at 10:48 am #510437

    Luke Nielsen
    Keymaster

    Hello,

    So on the default WordPress theme, do you have the same issue?

    Looking forward to hearing back from you!

    Kind Regards

    November 7, 2023 at 4:03 pm #510575

    Ecom
    Participant

    As I have developed a Complete site over using wood mart theme, i haven’t checked it over there when i got this at that time. Please tell me can i reinstall the site again? if yes then would i take back my Current developed site or all the data will be removed ?

    November 7, 2023 at 4:21 pm #510583

    Luke Nielsen
    Keymaster

    Hello,

    The thing is that those links and My account page are related to WooCommerce so that is why I asked you to check the issue on the default theme, if that issue is related to WooCommerce, most likely just reinstalling the theme will not help you.

    Thank you for your time.

    Kind Regards

    November 7, 2023 at 7:01 pm #510621

    Ecom
    Participant

    Now Please tell me, What to do To make it functional as i am willing to make my site live ASAP.

    November 8, 2023 at 10:46 am #510744

    Luke Nielsen
    Keymaster

    Hello,

    I would like to request temporary admin access to the website to take a better look at the issue there.

    I await your response.

    Kind Regards

    November 8, 2023 at 1:35 pm #510814

    Ecom
    Participant

    Kindly Resolve this matter ASAP
    Thankyou.
    Check Details

    November 9, 2023 at 1:03 pm #511112

    Luke Nielsen
    Keymaster

    Hello,

    I have checked it on the default them and there is the same issue: https://take.ms/q5quw

    So if the default theme has the same issue, it’s not something caused by our theme because on the default theme, the issue persists. In this case, you need to contact the WooCommerce support team for further solutions.

    If there’s anything else we can do, please get in touch.

    Kind Regards

    December 20, 2023 at 2:13 pm #523310

    Ecom
    Participant

    Issue has been resolved with the creation of new my-account page and linked it on woocommerce ->advanced setting

    December 20, 2023 at 3:23 pm #523332

    Luke Nielsen
    Keymaster

    Hello,

    Glad that you have sorted it out.

    If you’d like to contact us, we are here for whatever questions you may have.

    Wish you all the best.

    Kind Regards

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