Home › Forums › WoodMart support forum › Items in cart in mobile are not being saved and the cart remains empty – urgent!

Items in cart in mobile are not being saved and the cart remains empty – urgent!

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • November 7, 2023 at 5:51 pm #510604

    hofitd
    Participant

    Hi
    I have a weird issue on mobile that the side cart is not being displayed after adding to cart.
    The items are also not saved in cart, so if adding more products it will not remember the other products that were already added to cart and if only adding 1 product and then going to cart page is gives a message that the cart is empty.
    I noticed it on my iPhone – it happens in Safari (both normal and incognito mode).
    I also checked on Chrome and it seems to work fine, so I guess it’s a Safari issue.
    The site just launched today. Please check it, it’s urgent.

    I attach videos

    I actually just check more websites of Woodmart theme (total of 3 different websites) and it happens in all of them!

    Thanks

    • This topic was modified 1 year, 6 months ago by hofitd.
    Attachments:
    You must be logged in to view attached files.
    November 7, 2023 at 6:18 pm #510610

    hofitd
    Participant

    Sorry my mistake.
    I had settings to ignore cookies in my Safari.
    I enabled it, and not it’s working fine.

    But why the cart is not being opened after an item is added to cart?
    It’s still not working for me.

    November 7, 2023 at 6:24 pm #510611

    hofitd
    Participant

    no. it’s not working. please check it and let me know asap.
    Thanks

    November 8, 2023 at 2:39 am #510664

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Please disable the child theme if you use it.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugin deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)