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Elementor Icon Box issue

Viewing 8 posts - 1 through 8 (of 8 total)
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  • November 17, 2023 at 11:49 am #513114

    j.gorochovsky
    Participant

    Hello,
    I have an issue with Elementor Ico Box widget and your theme. When I set the position of the icon “left” in the builder, it is still displayed above the text, even though in the builder it is displayed correctly. When I deactivate Woodmart theme and activate Hello Elementor all issues are gone.
    Please suggest a solution.
    Best regards

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    November 17, 2023 at 1:41 pm #513181

    Luke Nielsen
    Keymaster

    Hello,

    Please clarify on which page I can find those Box icons: https://gyazo.com/bdea8bf7d0abdc498eb09afc34840325 , so I can investigate it.

    Thank you in advance.

    Kind Regards

    November 17, 2023 at 1:47 pm #513183

    j.gorochovsky
    Participant

    Hello Luke,
    you can find on the main page.

    Regards

    November 20, 2023 at 12:34 pm #513747

    Luke Nielsen
    Keymaster

    Hello,

    Thank you!

    May I disable third-party plugins and enable the parent/default theme?

    Thank you in advance.

    Kind Regards

    November 20, 2023 at 12:42 pm #513754

    j.gorochovsky
    Participant

    Hello Luke,
    sure thing, you can temporarily disable the third-party plugins.
    Best regards

    November 20, 2023 at 5:06 pm #513889

    Luke Nielsen
    Keymaster

    Hello,

    May I request you send me FTP access so we can check the server files?

    Thank you in advance.

    Kind Regards

    November 20, 2023 at 5:28 pm #513897

    j.gorochovsky
    Participant

    Sure thing,
    it is in the private content.

    November 21, 2023 at 3:28 pm #514170

    Luke Nielsen
    Keymaster

    Hello,

    After checking your site, we noticed that in the mobile header menu, you have the “Hamburger Menu” element from the JetMenu plugin, which breaks the connection of styles for the Icon Box widget. But this problem is not related to our theme, because when changing the theme, the header also changes, and accordingly, this element is not displayed and there is no problem.

    We have enabled the default theme and created a new page https://dekorium.cz/elementor-17262/ and displayed there “Hamburger Menu” from the JetMenu plugin and Icon Box widget and as we can see here have the same problem https://monosnap.com/file/Z33Z6x3AAmIDxnSxywRoHiolDtJPrF.

    Therefore, to solve this problem, we recommend that you contact the JetMenu plugin support team with this problem, and while you wait for their answer, you can temporarily disable the Improved CSS Loading option in the Elementor settings https://monosnap.com/file/QMcEiUomhIETcIKmRr6mzdnyGvYkzc

    Kind Regards

    • This reply was modified 1 year, 2 months ago by Luke Nielsen.
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Viewing 8 posts - 1 through 8 (of 8 total)