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Home page Crash

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • November 20, 2023 at 10:14 am #513697

    billychen0917
    Participant

    I have been using woodmart accessories theme for a few days, and my home page started to crash for unknown reason, I need help to fix this issue

    November 20, 2023 at 11:30 am #513730

    Luke Nielsen
    Keymaster

    Hello,

    Could you please remove all content and then import that demo again?

    https://take.ms/beDDi

    Looking forward to hearing back from you!

    Kind Regards

    November 20, 2023 at 5:07 pm #513890

    billychen0917
    Participant

    it’s not working

    November 20, 2023 at 5:29 pm #513898

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    November 21, 2023 at 10:02 am #514016

    billychen0917
    Participant

    Ok,please help me check out

    November 21, 2023 at 1:17 pm #514116

    Luke Nielsen
    Keymaster

    Hello,

    The issue is fixed, please recheck it on your side: https://take.ms/PVran

    Thank you for your time.

    Kind Regards

    November 21, 2023 at 2:56 pm #514150

    billychen0917
    Participant

    Thanks for your help, appreciate it!

    May I know what settings that caused the issues and how do I avoid similar issue in the future?

    November 21, 2023 at 3:06 pm #514161

    Luke Nielsen
    Keymaster

    Hello,

    The Elementor was disabled for the Home page, so I switched to Elementor by clicking on this https://take.ms/HuL61 button and the Home page started to work well.

    Kind Regards

    November 25, 2023 at 2:14 pm #515508

    billychen0917
    Participant

    It looks like my home page crashed again on Home page, and I clicked the “Edit using elementor” button, it doesn’t fix the issue, maybe I didn’t clicked it correctly? Please check out the screenshoot in attachment.

    Attachments:
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    November 27, 2023 at 5:08 am #515723

    billychen0917
    Participant

    Hello Luke, the same issues happened again when I switch to another woodmart theme. This time home page about us and contact us not displaying properly. I have nothing to do except for deleting those contents. Can this be fixed?

    November 28, 2023 at 10:24 am #516196

    Luke Nielsen
    Keymaster

    Hello,

    Can I reimport content on your website?

    Looking forward to collaborating with you!

    Kind Regards

    November 28, 2023 at 6:52 pm #516540

    billychen0917
    Participant

    Yes please, I need to fix the issue asap. You can login my dashboard with same info

    November 29, 2023 at 11:25 am #516746

    Luke Nielsen
    Keymaster

    Hello,

    I have reimport the content and now it looks well: https://take.ms/bSp8Y

    The issue was in the “Starter Templates” plugin which affects the correct import so as a result you saw that bad appearance. I do not suggest to use that plugin. https://take.ms/QIe91

    Let me know if you have any questions.

    Kind Regards

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Viewing 13 posts - 1 through 13 (of 13 total)