Problem with https

This topic has 15 replies, 2 voices, and was last updated 1 year, 3 months ago by Hung Pham.

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November 22, 2023 at 2:56 pm #514547
twipesro
Participant
Hello, we have a problem with the https certificate. We have a valid and active https certificate, but (especially on mozilla browser) it shows us such an exclamation mark. There is absolutely no way we can fix the problem. We noticed that there is obviously a problem with these lines, but we cannot delete them. Could you please help us?
Website: https://www.majstyl.sk/
- This topic was modified 1 year, 3 months ago by twipesro.
- This topic was modified 1 year, 3 months ago by twipesro.
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November 23, 2023 at 7:31 am #514762

Hung Pham
Keymaster

Hi twipesro,

Thanks for reaching to us.

Seems you replaced demo images with your own images and the connection is secured now https://prnt.sc/e3bfK1wZxba1

Regards,

November 23, 2023 at 10:42 am #514817

twipesro
Participant

Hi, unfortunately the problem still shows. The code I sent you contains images that we don’t even have on the site.
https://www.majstyl.sk/shop/

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November 23, 2023 at 10:58 am #514824

twipesro
Participant

We would probably need to edit the index.html. It is possible? If so, can you help us with that?

November 23, 2023 at 11:10 am #514837

Hung Pham
Keymaster

Hi twipesro,

The connection is secured on my end https://prnt.sc/f75S3ov4CYe5

Regards,

November 23, 2023 at 11:13 am #514842

twipesro
Participant

Somewhere it shows well, but when you try Mozilla Firefox, it shows https://www.majstyl.sk/shop/ not fully secured. It also shows this way on mobile via chrome. Can you please help us with this? I really can’t make up my mind anymore.

November 23, 2023 at 12:10 pm #514869

Hung Pham
Keymaster

Hi twipesro,

Please send me temporary wp-admin info (wp-admin URL, username, password) to Private Content area.

I will check this problem for you.

Regards,

November 23, 2023 at 12:19 pm #514874

twipesro
Participant

Thank you very much 🙂

November 23, 2023 at 2:47 pm #514934

Hung Pham
Keymaster

Hi twipesro,

I can’t access login URL, please disable IP / Countries restrictions for a while.

https://prnt.sc/ErsySXej7pk8

Regards,

November 23, 2023 at 2:50 pm #514936

twipesro
Participant

Done

November 24, 2023 at 1:19 am #515080

twipesro
Participant

Sorry, here are the new login details:

November 24, 2023 at 8:19 am #515111

Hung Pham
Keymaster

Hi twipesro,

Thanks for sharing details.

Navigate to WoodMart > Header builder > edit default header (highlighted star icon) or you can go through admin bar directly https://prnt.sc/Ct9ehRDvvDV9.

Hover on Text/HTML element, click on Pencil icon https://prnt.sc/ZkIvQnnGa3Y5 and replace src with HTTPS url https://prnt.sc/pXsJdRG3YznV

Regards,

November 24, 2023 at 11:09 am #515179

twipesro
Participant

Hi, thank you very much for your help, I tried to do it as you told me, but there was no change. Later I completely deleted those blocks and still no change, can you please look into it? well thank you

November 24, 2023 at 11:27 am #515186

twipesro
Participant

We don’t have it there at all anymore, but it’s still there in the code, please try to delete it completely, we don’t need it there. thank you very much

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November 24, 2023 at 11:45 am #515196

twipesro
Participant

Sorry, it looks like the issue has been resolved. Thank you so much for your help and great support! 🙂

November 24, 2023 at 12:15 pm #515212

Hung Pham
Keymaster

Hi twipesro,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

Your feedback is the motivation to improve our work and services.

Regards,
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