Unable to activate the license
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Hi,
Unfortunately, I cannot activate the new website even though I have licenses available. Please help.
Best Regards
Thomas
Hello,
You need to delete your old activation first. You can do this in your account on our website https://xtemos.com/my-account/
Kind Regards
I did it and in the backend I see that I have free licenses, but I can’t even run the activation again on the same page that I activated earlier, I get a message that I no longer have free licenses
As we can see, all your purchase codes have already been activated. There are no free licenses in your account.
but I can activate 3 domains on each license and as you can see, I don’t have that many domains activated
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According to our rules, we always allowed to use a Regular license for a single project. For multiple projects, you need to have one license per website. You can find this information in our documentation and in numerous comments and support topics. 3 activations meant 1 staging, 1 production, and 1 extra for cases when customers forget to deactivate the license before uninstalling the theme. Now we remove this 1 extra because customers think that they can use our theme for 3 different projects. Currently, you have one activation per purchase code. We will release a new update that will allow to have two separate activations for staging and production websites soon.
Kind Regards
.
