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smartphone Search

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • November 23, 2023 at 12:45 pm #514892

    karine
    Participant

    Hi,
    When you click on the magnifying glass, the link is incorrect: it takes you to the menu instead of opening the search area. Can you help us solve this problem?

    Thanks

    Regards

    Karine

    November 23, 2023 at 4:11 pm #514968

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say but we didn’t seem to understand your concern. Could you please elaborate on your concern more with some useful Screenshots so that we can better understand and assist you accordingly?

    Best Regards.

    November 23, 2023 at 4:13 pm #514975

    karine
    Participant

    Oh sorry ,
    This is the smartphone version, please click on the magnifying glass, Search and see what happens.

    Regards

    November 24, 2023 at 10:14 am #515127

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say please share the small video or some screenshots for better understanding so i will check the issue on your site and give you a possible solution.

    Best Regards.

    November 24, 2023 at 10:30 am #515144

    karine
    Participant

    Hi,
    Clicking on the magnifying glass (search) takes you to the burger menu…
    See attachment

    Regards

    Attachments:
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    November 24, 2023 at 3:27 pm #515297

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    It is an issue with third party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will check and give you a possible solution.

    Best Regards.

    November 27, 2023 at 10:18 am #515755

    karine
    Participant

    Hi,
    I deactivated the extensions one by one, but it didn’t work… sorry

    Regards

    November 27, 2023 at 3:16 pm #515903

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back, however, You would better make the full backup of your site.

    Thank you for your time.

    Best Regards.

    November 27, 2023 at 6:55 pm #516058

    karine
    Participant

    Hi,
    You can run tests. We have made a backup.

    Regards

    November 28, 2023 at 11:02 am #516219

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been resolved. Check back your site after completely clearing the browser cache.

    Best Regards.

    November 28, 2023 at 12:02 pm #516265

    karine
    Participant

    Hi,
    Thank you,
    Where did the problem come from ?

    Regards

    November 29, 2023 at 9:57 am #516656

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Go to WoodMart > Header Builder > edit current header > switch to mobile header > Configure search settings > change the search display.

    Best Regards.

    November 29, 2023 at 10:05 am #516662

    karine
    Participant

    Thank you so much !

    Regards
    Karine

    November 29, 2023 at 10:25 am #516684

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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