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Variations layout problem

Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • November 23, 2023 at 7:17 pm #515037

    help-4111
    Participant

    Good afternoon,

    First of all I have to compliment you on the excellent workmanship of the theme. Really well made, and with many very useful features.

    However, we encounter a problem with displaying the variations.

    This is what you get when you open a product:

    https://postimg.cc/fJCh6XYs

    While if the page is updated, the layout appears correct:

    https://postimg.cc/qgXRvN2b

    PS: I have already deactivated all plugins, and the problem persists.

    Nick

    November 24, 2023 at 11:56 am #515199

    Luke Nielsen
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    Kind Regards

    November 24, 2023 at 2:02 pm #515263

    help-4111
    Participant

    Find attached

    November 24, 2023 at 4:22 pm #515332

    Luke Nielsen
    Keymaster

    Hello,

    Could you please describe on how to replicate the issue? Because I cannot see the same appearance as you have on the screenshot provided earlier.

    Video: https://take.ms/gCpKv

    Thank you in advance.

    Kind Regards

    November 24, 2023 at 6:47 pm #515364

    help-4111
    Participant

    Hi Luke, thank you for your support.

    The problem is related to: Extra product options For WooCommerce | Custom Product Addons and Fields
    When active the problem occur.

    November 26, 2023 at 9:36 pm #515700

    Luke Nielsen
    Keymaster

    Hello,

    Glad that you found the issue.

    So the topic can be closed?

    Thank you for your time.

    Kind Regards

    November 27, 2023 at 11:17 am #515796

    help-4111
    Participant

    It’s a plugin that you suggest, so if it could solve the problem it wouldn’t be bad.

    However we are no longer experiencing the error at this time, thank you for your time.

    See you soon, have a good start to the week

    November 27, 2023 at 4:24 pm #515941

    Luke Nielsen
    Keymaster

    Hello,

    Please clarify which plugin we suggested for you that caused that issue.

    Looking forward to collaborating with you!

    Kind Regards

    November 27, 2023 at 4:27 pm #515942

    help-4111
    Participant

    Extra product options For WooCommerce | Custom Product Addons and Fields

    https://postimg.cc/9DFybpQw

    November 27, 2023 at 5:32 pm #516021

    Luke Nielsen
    Keymaster

    Hello,

    Okay. So can I test it on your website by enabling/disabling all third-party plugins and changing the theme to parent/default?

    Thank you in advance.

    Kind Regards

    November 27, 2023 at 5:44 pm #516027

    help-4111
    Participant

    Yes, you can do whatever is necessary.

    Thank you.

    November 28, 2023 at 6:51 pm #516539

    Luke Nielsen
    Keymaster

    Hello,

    Please navigate to Them Settings -> Performance -> CSS and add this (https://take.ms/6Jb9U) file to the “Styles always load” field.

    Then recheck how it works with the plugin.

    Kind Regards

    November 28, 2023 at 6:57 pm #516543

    help-4111
    Participant

    Perfect. Thank you!

    Can I ask you why in the default checkout, the buttons to pay with Google Pay appear at the top, while in the checkout set by the “layout” this button does not appear? as if the hook was missing.

    November 29, 2023 at 10:30 am #516691

    Luke Nielsen
    Keymaster

    Hello,

    We have a special “Hook” element in Elementor that you can place to your custom layout and then the plugin will be able to add its custom content there. But we don’t know which one exactly it needs. You can either try to select all hooks one by one or contact plugin developers for help.

    https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

    Kind Regards

    January 26, 2024 at 3:39 am #533742

    help-4111
    Participant

    Sorry for the late reply, in the end the suggestion didn’t work, I removed the plugin that was creating the problem.

    January 26, 2024 at 1:43 pm #533844

    Luke Nielsen
    Keymaster

    Hello,

    Understood, in this case, can we close the topic?

    Thank you for your time.

    Kind Regards

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