Header Logo not saving & Invalid response from the server on ajax

This topic has 7 replies, 2 voices, and was last updated 12 months ago by Aizaz Imtiaz Awan.

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November 25, 2023 at 1:33 am #515417

abxventureltd
Participant

Hi, hope you are good,
I am having an issue where, I installed the theme on my main domain, and i could not be able to edit the theme’s logo,
whenever i click save, it loads forever,
Now, i saw another new message saying “Invalid response from the server. Check your AJAX request.”.

I have deactivated the theme from my main domain and registered on the subdomain, however the same issues arise,
what can I do? kindly help me.

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November 25, 2023 at 1:42 pm #515500

Aizaz Imtiaz Awan
Keymaster

Hello,

It is an issue with third party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will check and give you a possible solution.

Best Regards.

November 25, 2023 at 7:31 pm #515574

abxventureltd
Participant

Hi, Hope you are good,

Unfortunately, I have deactivated the plugins, and the issue has persisted.
I cannot be able to do modifications.

Kindly help me.
Or at least pinpoint what might be the issue, my client is really displeased, and i can’t do anything about it.

I have share credentials with you in the first email. if you want to take a look.

November 27, 2023 at 10:16 am #515751

Aizaz Imtiaz Awan
Keymaster

Hello,

This issue is connected to the server response time parameter in your web server configuration. You can check the current value for this parameter in your Dashboard -> WooCommerce -> System status. you will need to contact your server providers and ask to increase this limit.

I am waiting for your response!

Best Regards.

November 27, 2023 at 11:17 am #515797

abxventureltd
Participant

Hi,
I have access to the server configuration through cPanel,
Kindly let me know what the desired response time is you want me to set,
at the moment it is set to 200
Thank you.

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November 27, 2023 at 5:11 pm #515997

Aizaz Imtiaz Awan
Keymaster

Hello,

Your issue has been resolved. Check back your site after completely clearing the browser cache.
Screenshot for clarification:
https://ibb.co/1J7M20f

Best Regards.

November 27, 2023 at 5:13 pm #516001

abxventureltd
Participant

Hi, thank you so much,

Let me go on and now work on the website, if i will be able be saving the changes.

Best Regards.

November 28, 2023 at 10:18 am #516181

Aizaz Imtiaz Awan
Keymaster

Hello,

Yes, now you can save the changes. If you have any questions feel free to contact us.

Best Regards.
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