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Cant install theme

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  • November 28, 2023 at 6:08 pm #516510

    ultramixfox
    Participant

    So it’s about…20 hrs since i’ve started installation of the theme… And you know what? Nothing… I cant even install child theme. When i try to install prebuild websites i’m getting this message ‘The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.’. Like…what? I’ve change everything, i contacted to host support and they said this issue in this template. PLEASE HELP MEEE!

    • This topic was modified 1 year, 3 months ago by ultramixfox.
    • This topic was modified 1 year, 3 months ago by ultramixfox.
    • This topic was modified 1 year, 3 months ago by ultramixfox.
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    November 28, 2023 at 6:20 pm #516522

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    November 28, 2023 at 6:25 pm #516524

    ultramixfox
    Participant

    Artem can we talk in Russian language or just English?

    November 28, 2023 at 6:31 pm #516527

    ultramixfox
    Participant

    Done! I leaved the following plugins other was deleted!

    November 28, 2023 at 6:34 pm #516530

    ultramixfox
    Participant

    Here is admin access!

    November 28, 2023 at 6:36 pm #516533

    ultramixfox
    Participant

    Here’s ssh access!

    November 28, 2023 at 6:48 pm #516537

    Artem Temos
    Keymaster

    You need to correct the URL configuration in WordPress settings. It should start with https here https://gyazo.com/a6d60837ed5d9b5ef8c9cefbb26044ce

    November 28, 2023 at 6:53 pm #516542

    ultramixfox
    Participant

    If i do this the website isn’t works

    November 28, 2023 at 6:58 pm #516545

    Artem Temos
    Keymaster

    You need to fix this first. Because of the wrong URL set there, AJAX can’t be complete. It tries to send the request from HTTPS to HTTP wich is blocked by the browser.

    November 28, 2023 at 7:01 pm #516548

    ultramixfox
    Participant

    Got it!

    November 28, 2023 at 7:55 pm #516565

    ultramixfox
    Participant

    Shit! Cant fix this issue, tried many methods and all of them not useful.

    November 28, 2023 at 9:00 pm #516578

    ultramixfox
    Participant

    I hate WordPress, really! I fixed the issue and i got another one ‘Sorry, you are not allowed to access this page.’!!! And deleted all WordPress’s data and still having it oh my god….

    November 29, 2023 at 10:18 am #516676

    Artem Temos
    Keymaster

    Hello,

    Sorry, but it looks like WordPress is not installed on your website now. Please, let me know when you install it and we will help you with our theme’s installation.

    Kind Regards

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