Home › Forums › WoodMart support forum › I can’t access ELEMENTOR

I can’t access ELEMENTOR

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • November 28, 2023 at 10:07 pm #516584

    draspall
    Participant

    I try to access the Elementor of a product or page, it loads but it hasn’t finished loading before I can enter the Elementor.

    I need help, urgently

    Thank you

    November 29, 2023 at 1:14 pm #516777

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. Also remove the IP restrictions. We are accessing the site from Pakistan. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor

    Best Regards.

    November 29, 2023 at 4:11 pm #516855

    draspall
    Participant

    ok, i did it

    November 29, 2023 at 6:32 pm #516937

    draspall
    Participant

    Will it take a long time to solve the issue? I can’t delay the website for long in this state

    November 30, 2023 at 11:06 am #517111

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please update the new version of the theme “WOODMART WordPress NEW: 7.3.4 RELEASED” and update the required plugin and check the issue.
    https://xtemos.com/docs-topic/update-the-theme/

    If the issue remains, Could you please check how it works with some default WordPress themes to understand is it our theme issue or not?

    Best Regards.

    November 30, 2023 at 12:23 pm #517155

    draspall
    Participant

    I have updated the theme and Elementor does not work.
    I have changed to a default theme and I can’t access the Elementor either…

    What’s going on? I need a quick solution…thanks

    November 30, 2023 at 4:14 pm #517313

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You have checked with the default theme and the issue remains. It means it is not our theme issue. Please contact with elementor support in this regard they will guide you better.
    For more details check this:
    https://elementor.com/help/cant-edit-with-elementor/

    Best Regards.

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)