Home › Forums › WoodMart support forum › The pictures of the reviews do not appear on the site.

The pictures of the reviews do not appear on the site.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • November 29, 2023 at 9:00 am #516641

    noy
    Participant

    In the media directory I do see all the review images for all product
    and at the theme settings i turn on this option

    Attachments:
    You must be logged in to view attached files.
    November 29, 2023 at 1:17 pm #516781

    Hung Pham
    Keymaster

    Hi noy,

    Thanks for reaching to us.

    Please send me URL of the mentioned page and temporary wp-admin info (wp-admin URL, username, password) to Private Content area, I will check the settings.

    Regards,

    November 29, 2023 at 2:55 pm #516822

    noy
    Participant

    Hey
    Thanks for your replay
    I share with you at the Extra information all the info you request
    Thank you very much and greatly appreciate the help

    November 29, 2023 at 6:55 pm #516949

    Hung Pham
    Keymaster

    Hi noy,

    Thanks for sharing details.

    I tested on my local and reviews with images showed very well.

    I kindly request you deactivate all plugins (except WoodMart Core and Elementor or WPBakery and WooCommerce) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

    November 29, 2023 at 8:54 pm #516978

    noy
    Participant

    I tried the way you suggested and turned off all plugins and cleared cache
    I still don’t see pictures in the reviews.
    Can you send me a screenshot of what it looks like for you?
    What did you download to make it work?

    November 30, 2023 at 6:27 pm #517387

    Hung Pham
    Keymaster

    Hi noy,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    November 30, 2023 at 9:16 pm #517438

    noy
    Participant

    I give you access to a development environment
    You can do everything you need there in order for the photos to appear in the reviews 🙂

    December 1, 2023 at 1:23 pm #517590

    Hung Pham
    Keymaster

    Hi noy,

    Thanks for sharing details.

    Please clear all browser cache and check again, I also added a test review with image https://prnt.sc/57uGsvoynMBc

    Regards,

    December 1, 2023 at 2:00 pm #517597

    noy
    Participant

    Hey
    Again I will tell you because it is not obvious. Thank you very much for the help and the tests. appreciate it a lot.
    I do see the picture you added to the comment. But when I use the option to filter reviews with pictures I get that there is nothing even though there is.
    Look at the picture I attached and you will see what I meant

    Did you do anything that I need to do in my production environment as well?

    Attachments:
    You must be logged in to view attached files.
    December 2, 2023 at 9:14 am #517770

    Hung Pham
    Keymaster

    Hi noy,

    You need to upload image via Image selector https://prnt.sc/6Tx7u3zbeNGj

    It works now https://prnt.sc/SpepnHosjLLj

    Regards,

    December 2, 2023 at 10:59 am #517794

    noy
    Participant

    I upload photos for reviews through a plugin so this is probably the problem.
    I understand, thank you very much!
    I would appreciate it if you could direct me to the code you changed in the Themes file editor so that I can do it in a production environment as well
    You can also send a screenshot and I’ll be fine with that

    December 3, 2023 at 1:58 pm #517966

    Hung Pham
    Keymaster

    Hi noy,

    I have not changed any codes because WoodMart theme works fine by default.

    Let me know if you need further helps.

    Regards,

    December 3, 2023 at 3:22 pm #517983

    noy
    Participant

    ok fine
    Thank you very much for the help. appreciate it a lot!

    December 3, 2023 at 6:49 pm #518000

    Hung Pham
    Keymaster

    Hi noy,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)

The topic ‘The pictures of the reviews do not appear on the site.’ is closed to new replies.