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Product Thumbnails Not Loading on First Visit to Product Page

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • December 10, 2023 at 4:06 am #520114

    AlexWa
    Participant

    Hello. I don’t know why the product thumbnails in the gallery do not load immediately when I first visit the product page. Refreshing the page makes them visible, which is unacceptable. What could be the problem?

    December 10, 2023 at 10:04 pm #520183

    AlexWa
    Participant

    Suport, Can you ask ?

    December 11, 2023 at 12:00 pm #520338

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    December 11, 2023 at 1:44 pm #520410

    AlexWa
    Participant

    yes.

    December 11, 2023 at 2:08 pm #520416

    a.ortmann
    Participant

    Following, we have the same issue. Also our thumbnails are empty. We deleted some doubled images, but woodmart is not refreshing the list… if we open the product, there are just 3 images. After saving, all are displayed. Sometimes, the images are just like 1px high, after reloading they are clear and visible.

    See here: https://b2b.espressoperfetto.de/produkt/espresso-perfetto-bar-gusto-250g-bohnen/
    Also images attached. – we also regenerated the thumbs with woocommerce – tools regenerate and also with your suggested plugin to regenerate the size of thumbs.

    Attachments:
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    December 11, 2023 at 2:16 pm #520424

    a.ortmann
    Participant

    Here also the issue, the thumbs just with 1px height, after reloading, all is good.
    https://b2b.espressoperfetto.de/produkt/espresso-perfetto-miscela-250g-bohnen/

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    December 11, 2023 at 2:30 pm #520430

    AlexWa
    Participant

    So we wait for Support ansewer 🙂 They help us. I have a many changes in my theme.

    December 12, 2023 at 10:20 am #520740

    Luke Nielsen
    Keymaster

    Hello,

    Please add my IP to exceptions: 176.98.71.246, because even with the VPN enabled I cannot access to the site: https://take.ms/fyoqc


    @a    .ortmann , please create a separate topic to avoid any confusion.

    Thank you in advance.

    Kind Regards

    December 12, 2023 at 9:16 pm #521034

    AlexWa
    Participant

    Its done. IP added

    December 13, 2023 at 1:17 pm #521200

    Luke Nielsen
    Keymaster

    Hello,

    Please navigate to Theme Settings -> Single product -> Images and change the “Thumbnails image width” value to e.g 150: https://take.ms/lxdK0

    Then regenerate all thumbnails to apply the changes with the help of the below plugin: https://wordpress.org/plugins/regenerate-thumbnails/

    Let me know the results.

    Kind Regards

    December 13, 2023 at 1:30 pm #521216

    AlexWa
    Participant

    We are minimizing the number of plugins; this has to be successful without the need to install additional plugins. We have rebuilt your template without using Elementor Pro and many other plugins by adding CSS, our own plugin, and a few HTML codes, which beautifully work with the theme.

    The current problem has been resolved not by changing the Images from 1px to 150, but by completely removing the width value, simply there is no number. The thumbnails load each time in full resolution and sharpness.

    We will see how it proves over time.

    December 13, 2023 at 3:42 pm #521298

    Luke Nielsen
    Keymaster

    Hello,

    Okay, understood.

    Let me know the results.

    Kind Regards

    December 20, 2023 at 6:05 pm #523430

    a.ortmann
    Participant

    SORRY! Wrong topic…

    no…

    https://woocommerce-1165676-4145410.cloudwaysapps.com/produkt/pietro-grinder-handmuehle-weiss/

    https://woocommerce-1165676-4145410.cloudwaysapps.com/produkt/la-marzocco-pico-grinder-black/

    here you can see also a lot empty images…

    • This reply was modified 11 months, 3 weeks ago by a.ortmann.
    December 22, 2023 at 10:17 am #523926

    Luke Nielsen
    Keymaster

    Hello,

    It’s ok. Have a good day!

    Kind Regards

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