Woodmart Theme Bug

This topic has 21 replies, 2 voices, and was last updated 11 months, 1 week ago by Artem Temos.

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December 11, 2023 at 2:48 am #520203

home96
Participant

After installing theme, we have the following error reports:

Notice: Undefined index: margin_tablet in /home/xb4vqiso3j3q/patchwow.co.uk/wp-content/plugins/elementor/core/files/css/base.php on line 778
Notice: Undefined index: margin_mobile in /home/xb4vqiso3j3q/patchwow.co.uk/wp-content/plugins/elementor/core/files/css/base.php on line 778
Notice: Undefined index: padding_tablet in /home/xb4vqiso3j3q/patchwow.co.uk/wp-content/plugins/elementor/core/files/css/base.php on line 778

Elementor states:
PHP: showing 1 of 1
PHP: 2023-12-08 22:40:33 [notice X 5][/home/xb4vqiso3j3q/patchwow.co.uk/wp-content/plugins/elementor/core/files/css/base.php::778] Undefined index: padding_mobile [array (
‘trace’ => ‘
#0: Elementor\Core\Logger\Manager -> shutdown()
‘,
)]

We have disabled all plug-ins except Elementor and the theme remains with these formatting issues.

Kindly provide a resolve as given the errors the mobile site cannot be used correctly.

December 11, 2023 at 11:01 am #520288

Artem Temos
Keymaster

Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

December 11, 2023 at 4:22 pm #520483

home96
Participant

Yes done. Only the 4 plugins active as advised. See below:

December 11, 2023 at 4:39 pm #520489

Artem Temos
Keymaster

We don’t see the problem on your website now. Could you please test it for some time and let us know under what circumstances you get this error?

Kind Regards

December 11, 2023 at 5:03 pm #520510

home96
Participant

Are you viewing the site on a desktop PC? Given the particular errors they are only impacting “tablet and mobile” devices. See below:

December 11, 2023 at 5:33 pm #520532

Artem Temos
Keymaster

We tested on different devices. Could you please send us a screenshot of the problem?

December 11, 2023 at 6:20 pm #520568

home96
Participant

see 3 images of errors impacting mobile/tablet devices

Attachments:
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December 11, 2023 at 6:33 pm #520579

Artem Temos
Keymaster

This problem is caused by a custom CSS added in Theme Settings https://monosnap.com/file/Hg6J4cG5hJ6EjIKd1WFVoejFTO3jI3
As for the errors, please, send us your FTP access.

December 11, 2023 at 6:40 pm #520584

home96
Participant

Ok FTP login below.

December 12, 2023 at 12:20 pm #520800

Artem Temos
Keymaster

Please, test how it works from your end now.

Kind Regards

December 12, 2023 at 4:14 pm #520924

home96
Participant

Footer layout looks corrected but navigation bars are still white with icons / text missing for lower bar where Compare, Wishlist, Cart etc are located. Also at top only logo visible with side menu icon and login icons not visible.
Also nav bar to left for categories and menu only black icons visible so text is missing for both.

December 12, 2023 at 4:23 pm #520933

home96
Participant

images below

Attachments:
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December 12, 2023 at 4:55 pm #520960

Artem Temos
Keymaster

As we said, it is caused by custom code. Check our previous reply https://xtemos.com/forums/topic/woodmart-theme-bug/#post-520579
Remove the code and let us know if it helps.

December 12, 2023 at 7:58 pm #521025

home96
Participant

OK. See below

December 13, 2023 at 10:19 am #521139

Artem Temos
Keymaster

1. This custom CSS changes a lot of elements on your website so removing the code will return default colors for these selectors.

2. Try to remove this code and send us screenshots of the elements you want to change color for so we can give you a proper solution.

Kind Regards

December 13, 2023 at 6:21 pm #521363

home96
Participant

OK. I am happy to give you permission to “remove” the code you have located. Please do this and I will see how it impacts the site.

December 13, 2023 at 6:25 pm #521364

Artem Temos
Keymaster

You can do this in Theme Settings -> Custom CSS. Note that this code was added by you or your developer so our support doesn’t cover fixing issues caused by custom codes.

Kind Regards

December 13, 2023 at 6:33 pm #521371

home96
Participant

Yes

December 13, 2023 at 9:44 pm #521413

home96
Participant

removal of custom code

December 14, 2023 at 10:13 am #521488

Artem Temos
Keymaster

Hello,

You can change it without custom CSS. Go to Dashboard -> WoodMart -> Header builder, find the bottom row and edit its configuration as shown on the screenshot https://gyazo.com/e5cbba71e9eca4f9590e5b14312e662a

Kind Regards

December 15, 2023 at 12:25 am #521793

home96
Participant

we have now removed the custom code and changed the header bar colour as advised.

In reactivating all the relevant plugins again we can see the original issue with the theme now remains (formatting / structural issues of banners and products) on all device formats. Please advise.

December 15, 2023 at 10:24 am #521861

Artem Temos
Keymaster

Hello,

It looks like some of the plugins conflict with the theme. Try to activate them one-by-one to identify which plugin causes this issue.

Kind Regards
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