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single product layout HEADER and FOOTER not visible

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • December 13, 2023 at 2:03 am #521063

    danaranjan
    Participant

    hi
    im using a layout for single products and layout is ok work fine , how ever on mobile header or footer not visible on the single product page
    can you help me please
    ive looked into single product layout and cannot find the option on the bottom to change the header

    December 13, 2023 at 2:26 pm #521238

    Hung Pham
    Keymaster

    Hi danaranjan,

    Thanks for reaching to us.

    I see the header & footer are showing fine on my end https://prnt.sc/mrbaouLMnxJp https://prnt.sc/3hTU7lJNmP-C

    Did you resolve the issues?

    Regards,

    December 13, 2023 at 2:38 pm #521243

    danaranjan
    Participant

    Hi
    its showing fine on products page
    but does not show on single product page
    so only option i found that i have to edit every single products under layout option
    is there any other way to bulk edit that

    December 14, 2023 at 8:55 am #521459

    Hung Pham
    Keymaster

    Hi danaranjan,

    I tested random single product on my mobile, the header & footer are showing well https://prnt.sc/TlSrf9jv9VqB https://prnt.sc/bnnM5E8m8DA6

    Could you, please, record video of problems and share to me? I can understand your problem better.

    Regards,

    December 14, 2023 at 1:53 pm #521585

    danaranjan
    Participant

    hi
    yes your random site on theme is showing
    but live website does not show the header or footer on single product page
    see the screen shot attached and not on category pages too

    header and footer supposed to be same as on the header builder which is default
    and none of them showing

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    December 15, 2023 at 6:14 pm #522058

    Hung Pham
    Keymaster

    Hi danaranjan,

    Thanks for reaching to us and appreciate your patience.

    Please send me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, I will check the settings.

    Regards,

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Viewing 6 posts - 1 through 6 (of 6 total)