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edit-tags.php Timeout waiting for output from CGI script error in logs

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • December 14, 2023 at 8:22 pm #521772

    PatriotSales
    Participant

    This error is received when editing a product attributed image swatch. it causes a 504 gateway timeout. I have disabled all plugins and still have the issue.

    December 16, 2023 at 7:40 am #522134

    Hung Pham
    Keymaster

    Hi PatriotSales,

    Thanks for reaching to us and appreciate your patience.

    Please read the following article to try and fix the error
    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-504-gateway-timeout-error-in-wordpress/

    and contact your hosting provider to get assistance with this error. Also, please check the server error log.

    Regards,

    December 17, 2023 at 8:57 pm #522343

    PatriotSales
    Participant

    I have been able to identify that it is memcached that is causing the issue. this issue is only caused when editing a product attribute then configure terms, editing a term and adding an image swatch. once you click to update the term is when the issue occurs when memcached is enabled.

    December 18, 2023 at 8:20 pm #522703

    Hung Pham
    Keymaster

    Hi PatriotSales,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    December 18, 2023 at 8:23 pm #522705

    PatriotSales
    Participant

    go ahead, wp-optimize will have to be deactivated and the site ground optimize installed, activated and file and memcahed turned on. feel free to do those also.

    December 19, 2023 at 8:37 am #522780

    Hung Pham
    Keymaster

    Hi PatriotSales,

    I tried to select image for Image Swatch and it updated well. https://prnt.sc/4CDAeRxJVZel

    Please contact hosting provider and ask them to increase Max Input Vars value to meet minimum requirement https://prnt.sc/vlgVi-aZlBBf

    Regards,

    December 19, 2023 at 8:50 pm #523083

    PatriotSales
    Participant

    Hung Pham you mean Max Execution Time, which has been set but was not taking affect. This has been fixed but does not fix the issue. The attribute that causes issues is the manufacturer, then if you click configure terms, then pick Ammo Inc. then upload image swatch then click update is when the issue occurs but only with memcache enabled.

    December 20, 2023 at 6:27 am #523135

    Hung Pham
    Keymaster

    Hi PatriotSales,

    Could you, please, record video of problems and share to me? I can understand your problem better.

    Regards,

    January 1, 2024 at 9:14 pm #525906

    PatriotSales
    Participant

    I have been able to identify that the problem occurs when the plugin Smart WooCommerce Search by Searchanise is active. Any ideas as to why tis plugin is causing an issue?

    January 2, 2024 at 6:15 am #525934

    Hung Pham
    Keymaster

    Hi PatriotSales,

    Upon identifying the problematic plugin, I kindly recommend you reach out to the respective plugin author for further assistance. They should be able to provide specific insights and guidance related to their plugin.

    Happy New Year

    Regards,

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Viewing 10 posts - 1 through 10 (of 10 total)