Product Options Not Working
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Hello,
I recently updated the woodmart core and now the product options plugin is not working properly. I have tried two different paid product option plugins and they both produce the same results.
When selecting price adjusting options, the price adjustment calculates on the product page but the adjusted price is lost on the checkout page.
When changing to any other theme that is not woodmart, the plugins function as exepected.
If there is not immediate solution to this problem, how can I rollback woodmart to the previous version?
Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
Go to a product page: https://arcticzen.org/icebath/
Select some product options that will cause a price increase.
You will see the new total price calculate.
This is done with plugify’s product options plugin.
Click Add to Cart.
The amount added to cart is the base price of the product, but the user is expecting the total price including the options they selected.
If I select any of the few other themes we have installed, the cart will calculate and process the product options as expected. It seems only woodcart breaks this.
Hello,
You need to disable AJAX add to cart option in Theme Settings -> Single product -> Add to cart.
Kind Regards
Resolved. Thank you!
Now the options carry to the cart page but the options are labeled with “plugify_extra_details_expo:”
the other themes dont show this text during testing. Do you know why?
Could you please send us a screenshot of how it works with a default theme?
Kind Regards
Here is what it looks like with a default theme
Attachments:
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In this case, please, switch to the default theme temporarily and send us your admin and FTP access so we can check.
Kind Regards
I just fixed with additional css display: none
Thank you
We are glad that you sorted it out. Feel free to contact us if you have any further questions.
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