Ipad view not loading slider and styles properly

This topic has 5 replies, 2 voices, and was last updated 1 year, 4 months ago by Hung Pham.

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December 21, 2023 at 12:10 pm #523628

thenewmediaworkshop.uk
Participant

Hi Guys
We are nearly complete with the woodmart theme using the decor template. We have noticed that the Ipad view isn’t functioning correctly at all. Could you have a peak and see if its something we have done wrong. Just incase I deactivated all plugins that are not related to the theme but it still didn’t load properly. Im using an old Ipad to be fair but I want to reach out incase a feature needs tweaked. Any advice would be greatly appreciated.

December 22, 2023 at 8:22 pm #524132

Hung Pham
Keymaster

Hi thenewmediaworkshop.uk,

Thanks for reaching to us and appreciate your patience.

Could you, please, record video of problems and share to me? I can understand your problem better.

Regards,

December 22, 2023 at 10:54 pm #524148

thenewmediaworkshop.uk
Participant

sure as you can see the slider doesnt work and the page of centre

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December 23, 2023 at 7:16 am #524173

Hung Pham
Keymaster

Hi thenewmediaworkshop.uk,

Thanks for sharing recorded video.

I tested on my iPad and the slider worked well on both normal and incognite mode https://www.mediafire.com/file/lb2t1n35fdbli1e/IMG_2002.MP4

Please clear browser cache and check again.

Regards,

December 23, 2023 at 7:04 pm #524268

thenewmediaworkshop.uk
Participant

Thank you so much for your feedback. I will try again and wondered could my Ipad be too old?

Also on the andriod phone the banner at the top doesnt appear as the Iphone does!

Can I ask how we may move the margin or padding on the iphone as its vey tight to the edge. Image attached
Gary

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December 24, 2023 at 1:28 pm #524317

Hung Pham
Keymaster

Hi thenewmediaworkshop.uk,

Can you please update Safari to the latest version and check again?

For the banner, please navigate to Theme Settings > General > Header banner and increase the height in the mobile https://prnt.sc/F9pcur220FMS

Wishing you a Merry Christmas.

Regards,
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