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Theme compatibility error

Viewing 18 posts - 1 through 18 (of 18 total)
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  • December 22, 2023 at 11:40 am #523957

    yatdimit
    Participant

    Hello,

    I have purchased a plugin, but there is a compatibility issue with this theme. Meanwhile, I have set up a local environment to identify the error’s cause. In the file debug.log, I found the following error: [22-Dec-2023 07:03:46 UTC] PHP Notice: Undefined index: width in /www/wwwroot/wp-content/themes/woodmart/inc/integrations/otf-regenerate-thumbnails.php on line 69.

    I’m not sure if this error is causing compatibility issues with the plugin, as I didn’t encounter any compatibility problems when using other themes.

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    December 22, 2023 at 12:15 pm #523962

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin and FTP access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    December 23, 2023 at 6:53 am #524172

    yatdimit
    Participant

    Hello,

    There were no errors in the debug.log file in the production environment. However, I still encounter compatibility issues between the plugin I purchased and this theme.

    I discovered this issue when using the third-party plugin in a new testing environment. I reached out to the plugin’s author, and after lengthy discussions, we found out it is incompatible with the WoodMart theme. They suggested that I contact you for modifications.

    I really hope to resolve this problem but haven’t been able to do so at the moment.

    December 25, 2023 at 10:12 am #524390

    Artem Temos
    Keymaster

    Hi,

    Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

    Thank you in advance.

    December 26, 2023 at 9:31 am #524579

    yatdimit
    Participant

    This is the video demonstrating the compatibility issue：https://www.loom.com/share/3cb07c08590c47b090f1028fa115d16d

    When I click the “add to quote” button, it automatically adds to the shopping cart instead of the quote list. However, it works correctly when I disable the cart display.

    I tested the plugin with other themes, and it functions properly. Therefore, I contacted the plugin author, and they suggested that I should reach out to the theme author for modifications.

    December 26, 2023 at 9:36 am #524580

    yatdimit
    Participant

    The debug.log file issue I mentioned earlier was discovered in my local testing environment, so I cannot provide FTP access. The debug.log file has not appeared in the website in use. However, the issue still persists.

    December 26, 2023 at 10:21 am #524590

    Artem Temos
    Keymaster

    Hello,

    As we didn’t declare full compatibility with this particular plugin it may conflict with our theme. But we can try to find a workaround for your website. To do this, we need your admin and FTP access. Otherwise, we will not be able to help you.

    Kind Regards

    December 26, 2023 at 1:02 pm #524616

    yatdimit
    Participant

    In addition to keeping these three plugins—WoodMart Core, WooCommerce, and Elementor/WPBakery Page Builder—do I need to activate the plugins I purchased?

    December 26, 2023 at 4:05 pm #524657

    Artem Temos
    Keymaster

    You can activate the plugin that you have an issue with only. And keep theme-related plugins of course.

    December 27, 2023 at 9:09 am #524784

    yatdimit
    Participant

    Alright, these are the account and password.

    December 27, 2023 at 10:57 am #524810

    Artem Temos
    Keymaster

    Hello,

    We just tested this on your website and it works correctly for us. Please, check from your end https://gyazo.com/96f2447c0416cc4254cbc5b4c872c402

    Kind Regards

    December 27, 2023 at 11:20 am #524818

    yatdimit
    Participant

    The issue is with the products on the homepage. Clicking “add to quote” reveals the malfunction, just as shown in the video I shared with you earlier.

    href=”https://www.loom.com/share/3cb07c08590c47b090f1028fa115d16d”>

    • This reply was modified 1 year, 2 months ago by yatdimit.
    December 27, 2023 at 11:24 am #524825

    Artem Temos
    Keymaster

    We tested this with the default theme on the home page and it doesn’t work either. It means that the issue is caused by the plugin itself

    December 27, 2023 at 11:42 am #524832

    yatdimit
    Participant

    So, does this issue mean it can’t be resolved? The plugin author says to contact you, and you say it’s a plugin issue.

    December 27, 2023 at 11:44 am #524836

    Artem Temos
    Keymaster

    But it doesn’t work with other themes. You can check it by yourself and see that it has no relation to the theme at all.

    December 27, 2023 at 11:53 am #524842

    yatdimit
    Participant

    Okay, thank you for your help.

    • This reply was modified 1 year, 2 months ago by yatdimit.
    December 27, 2023 at 12:40 pm #524865

    yatdimit
    Participant

    This theme does not cause any malfunctions：

    https://www.loom.com/share/e18b70d5ce62495d9888fdd64d20bd3f?sid=f3bbd6f5-d93f-4597-9690-2c95ee06026c

    I don’t know who to contact anymore; it feels like this issue will persist.

    • This reply was modified 1 year, 2 months ago by yatdimit.
    • This reply was modified 1 year, 2 months ago by yatdimit.
    • This reply was modified 1 year, 2 months ago by yatdimit.
    December 27, 2023 at 1:19 pm #524887

    Artem Temos
    Keymaster

    Please, check how it works with the default WordPress on the website you sent previously. We already tested this and noticed that the plugin doesn’t work as you described initially.

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