Ultimate addons for wpbakery some sections not working.

This topic has 12 replies, 2 voices, and was last updated 1 year ago by Aizaz Imtiaz Awan.

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December 22, 2023 at 6:01 pm #524082

dh.pasan
Participant

Since wpbakery supports it, I thought ultimate addons for wpbakery page builder is not a problem. It was only later that I found out that the ultimate addons for wpbakery page builder does not work. I am now 99% done with the site. The icon is not loaded only in the mobile version. Only one place. Can I just help with that?

This case appear only homepage

Check the screenshot I’m posting.

Website link: https://site.prestigegemsstore.com/

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December 23, 2023 at 6:38 am #524169

dh.pasan
Participant

Any update on this?

December 23, 2023 at 1:32 pm #524220

Aizaz Imtiaz Awan
Keymaster

Hello,

Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.

If it works fine with the default WordPress theme then provide the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards

December 24, 2023 at 7:50 am #524294

dh.pasan
Participant

Hello

As attached, I have attempted to edit the .htaccess, then I tried deactivating the 3rd party pluggings. Sadly, neither solution worked.

However, once I changed the theme “twentytwentyone” everything seemed to be normal.
So, in my point of view,
I think the problem lies with the theme of the Woodmart.

• Could you pls rectify the issue as soon as possible?

• I also tried using custom CSS for typography/fonts, but those changes didn’t resolve the issue either.

• I’ll be sending access to the website. Could you please check it and get back to me?

• Attached is a screenshot when I changed to twenty-twenty and the theme was working fine. I have attached the mobile version and the desktop.

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December 24, 2023 at 12:21 pm #524303

dh.pasan
Participant

Any update

December 25, 2023 at 9:45 am #524378

dh.pasan
Participant

If I can get this resolved soon, that would be great.

December 25, 2023 at 9:47 am #524384

Aizaz Imtiaz Awan
Keymaster

Hello,

Please update the new version of the theme “WOODMART WordPress NEW: 7.3.4 RELEASED” and update the required plugin and check the issue.
https://xtemos.com/docs-topic/update-the-theme/

If the issue remains, Confirm the permission for plugins deactivation, and switch to the parent theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site.

Best Regards.

December 25, 2023 at 11:12 am #524412

dh.pasan
Participant

I’ve done everything you said, but the problem remains the same.

The template has been updated, and the plugin has been updated as well.

I apologize for the rush, as I intended to launch this on Christmas Day, the 25th. Please provide an answer as soon as possible.

You can do whatever you want.

December 25, 2023 at 11:26 am #524417

dh.pasan
Participant

and this is my previous site link: https://prestigegemsstore.com

The new website should same as the design of the previous one, including fonts and all other elements.

December 25, 2023 at 3:48 pm #524500

dh.pasan
Participant

Hi. Any update on this?

December 26, 2023 at 6:06 am #524561

dh.pasan
Participant

Hi, sorry for rushing. Have you found any solution for this?

December 26, 2023 at 1:35 pm #524623

dh.pasan
Participant

Has there been any progress?

December 26, 2023 at 3:09 pm #524641
Aizaz Imtiaz Awan
Keymaster
Hello,

Please try to use the below custom CSS code and paste it to Theme Settings >> Custom CSS >> Global CSS section:
```
.ultsl-record:before {
    font-family: 'ult-silk';
}
```
Best Regards.
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