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Caching and disappearing header

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • December 25, 2023 at 10:00 am #524385

    kalipsso3
    Participant

    The problem is that after 1 day (or less) when the site is opened, the contents of the header such as the menu, logo, etc. disappear. If I clear the cache, the problem is solved. This happens all the time, I even disabled JS and CSS, but the problem was not solved. Only when cache plugins are deleted altogether. The problem does not occur.
    ps: i am using cloudflare and the plugin : WP Fastest Cache

    December 25, 2023 at 10:02 am #524386

    kalipsso3
    Participant

    Randomly each time with a different page like this

    December 25, 2023 at 3:06 pm #524486

    Hung Pham
    Keymaster

    Hi kalipsso3,

    Thanks for reaching to us.

    I tested on both normal and incognite mode, header worked well. https://prnt.sc/Z6yxXXKY_SuH

    You can also disable Mobile DOM optimization (experimental) option in Theme Settings > Performance > Other and double check. https://prnt.sc/NEd76ZnsfTVD

    Wishing you a Merry Christmas.

    Regards,

    December 25, 2023 at 3:40 pm #524495

    kalipsso3
    Participant

    The issue is currently limited to the desktop version of the site and does not affect all pages consistently. After clearing the cache, it seems to appear randomly on various pages; for example, it is currently visible on https://maxgaming.ma/shop/

    December 26, 2023 at 7:33 am #524569

    Hung Pham
    Keymaster

    Hi kalipsso3,

    The header worked for all pages, please see recorded video for better understanding:

    https://screenpal.com/watch/c0lOfoVH39Z

    Regards,

    December 26, 2023 at 7:42 am #524571

    kalipsso3
    Participant

    Hi thats the weird thing about the issue it appears on random pages now its present on this page

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    December 26, 2023 at 6:12 pm #524695

    Hung Pham
    Keymaster

    Hi kalipsso3,

    Please send me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, I will check the problems.

    Regards,

    December 26, 2023 at 10:13 pm #524743

    kalipsso3
    Participant

    Sure

    December 27, 2023 at 7:19 am #524768

    Hung Pham
    Keymaster

    Hi kalipsso3,

    Thanks for details.

    Please double check https://prnt.sc/pxYO6XpffvbP

    Regards,

    December 27, 2023 at 7:30 am #524769

    kalipsso3
    Participant

    What was the issue ?

    December 27, 2023 at 11:19 am #524817

    Hung Pham
    Keymaster

    Hi kalipsso3,

    I cleared the cache and turn off Mobile DOM optimization (experimental) option, then it worked.

    Regards,

    December 27, 2023 at 11:43 am #524835

    kalipsso3
    Participant

    idk if it will be a permanent solution bcs i already cleared cache and it worked but after a couple of hours it came back , anyways ill keep you updated

    December 27, 2023 at 12:24 pm #524860

    Hung Pham
    Keymaster

    Hi kalipsso3,

    Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

    April 7, 2024 at 5:41 am #555474

    theinfiniteservice
    Participant

    i had the same issue, what is the solution?

    April 7, 2024 at 8:52 am #555480

    Hung Pham
    Keymaster

    Hi theinfiniteservice,

    Thanks for reaching to us.

    You should disable Mobile DOM optimization (experimental) option in Theme Settings > Performance > Other and double check. https://prnt.sc/NEd76ZnsfTVD

    Regards,

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Viewing 15 posts - 1 through 15 (of 15 total)