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Errors updating theme

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  • January 2, 2024 at 3:28 pm #526091

    franpuarr
    Participant

    Good morning,

    I just updated the theme and in the products where I have more than one photo it behaves incorrectly, I attach a screenshot so you can see what happens. Clicking on one of the images moves all the images to the right and takes up the spaceI’m waiting for you to help me solve it. Greetings and thank you very much

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    January 2, 2024 at 3:42 pm #526096

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    January 2, 2024 at 3:51 pm #526102

    franpuarr
    Participant

    Hello,

    I have deactivated everything as instructed and I am sending you the access information so you can review. Thank you so much

    January 2, 2024 at 3:58 pm #526108

    Artem Temos
    Keymaster

    We don’t see any problems on your website now https://gyazo.com/5def7a4fc2aef3a24141020d39210775
    Please, clear your browser cache and check again.

    Kind Regards

    January 2, 2024 at 4:46 pm #526132

    franpuarr
    Participant

    Hello again, I have cleared the cache but the problem persists, you can check it, I attached a screenshot. I keep waiting. It’s all been since I updated to the latest version of Woodmart today. Thank you so much

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    January 2, 2024 at 4:52 pm #526136

    Artem Temos
    Keymaster

    Could you please send us a link to your website where we can see this issue?

    January 2, 2024 at 4:56 pm #526142

    franpuarr
    Participant

    I send two links.

    January 2, 2024 at 4:59 pm #526143

    franpuarr
    Participant

    I was surprised, I just checked in two other browsers and the problem does not appear, it only appears when I am logged into the wordpress admin

    January 2, 2024 at 5:12 pm #526150

    franpuarr
    Participant

    It only happens to me in Safari, I have deleted the Safari cache and the problem with the images continues.

    January 2, 2024 at 5:21 pm #526158

    Artem Temos
    Keymaster

    We also tested it in Safari browser and it works well for us. Check the screenshot https://gyazo.com/5983703a73e125941889b36d076e38bd

    Kind Regards

    January 2, 2024 at 5:28 pm #526159

    franpuarr
    Participant

    Well, the truth is, I don’t understand what could have happened. I’ll do some research to see if I discover anything on my own about what’s happening in the Safari browser. I am sorry for all the inconvenience and I am very grateful for your quick attention. Thank you so much!

    January 2, 2024 at 5:34 pm #526165

    Artem Temos
    Keymaster

    No problem. Feel free to contact us if you have any further questions.

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