Home › Forums › WoodMart support forum › Layout Product page

Layout Product page

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • January 3, 2024 at 4:37 pm #526476

    web-9746
    Participant

    HI
    after the update to version 7.4.0 we have a problem with the graphic layout of the products.
    with elementor we build a layout of the product page but it is displayed incorrectly.

    What should we do to fix this error? It only happens when the theme is updated

    January 3, 2024 at 4:42 pm #526478

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    January 3, 2024 at 4:45 pm #526482

    web-9746
    Participant

    ok I’ll send them to you

    January 3, 2024 at 6:05 pm #526530

    Artem Temos
    Keymaster

    Could you please send us a screenshot of the problem so we can better understand what you mean?

    Thank you in advance.

    January 3, 2024 at 6:23 pm #526533

    web-9746
    Participant

    Here is the site before and after the theme update

    Attachments:
    You must be logged in to view attached files.
    January 3, 2024 at 6:24 pm #526536

    Artem Temos
    Keymaster

    We don’t see such problems on your website. Please, try to clear your browser cache and check how it works.

    January 3, 2024 at 6:26 pm #526538

    web-9746
    Participant

    we have already cleared your browser cache

    January 3, 2024 at 6:27 pm #526539

    web-9746
    Participant

    if you enter any product from the front end you will see that you can’t see anything

    January 3, 2024 at 6:27 pm #526540

    web-9746
    Participant

    https://www.promoser.net/prodotto/gagliardetto-triangolare-modello-3/

    January 4, 2024 at 10:17 am #526657

    Artem Temos
    Keymaster

    Could you please temporarily turn off all plugins that are not related to our theme?

    Kind Regards

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)