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Product Specials not showing

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  • January 8, 2024 at 10:43 am #527728

    Michael de Jager
    Participant

    When using the Products grid/carousel which is filtered by a tag and a Sale Products filter, our products aren’t showing up.

    The dates used for these specials are valid (ie. they include today’s date) but they do not show.
    When we change the dates (to the day before) and save, the product shows up, even when we revert back to the original date and resave.

    Here are snapshots of the product edit screen as well as the Elementor screen showing the product carousel element settings (note: the products that display in the screenshot are the ones that have had their dates changed/reverted and resaved, many others do not show up.)

    Is there any way we can resolve this?

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    January 8, 2024 at 12:49 pm #527823

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    January 8, 2024 at 2:23 pm #527866

    Michael de Jager
    Participant

    Hi, we have created a temporary admin user profile for you to use:

    • This reply was modified 11 months, 1 week ago by Luke Nielsen.
    January 8, 2024 at 5:30 pm #527988

    Luke Nielsen
    Keymaster

    Hello,

    Could you please send the URL link as well?

    Thank you in advance.

    Kind Regards

    January 8, 2024 at 5:32 pm #527992

    Michael de Jager
    Participant

    https://mercurybuildit.co.za/wp-admin/index.php

    January 10, 2024 at 10:22 am #528532

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Please send me products that don’t show in that carousel.

    Looking forward to hearing back from you!

    Kind Regards

    January 10, 2024 at 12:08 pm #528589

    Michael de Jager
    Participant

    Thank you for your response.

    At the moment, all the products are displaying as we have edited/resaved the dates in order to bypass the issue.
    However, this has happened the last time we added sale products, so we need to ensure that we don;t have to re-edit each product’s sale date everytime there is a sale.

    January 11, 2024 at 10:15 am #528923

    Luke Nielsen
    Keymaster

    Hello,

    In general, that “dates” functionality is related to WooCommerce: https://prnt.sc/IZhh6dy5N_3J , therefore, please clarify whether those products appeared in the Shop at all? Or these products were not shown only in our element?

    Thank you for your time.

    Kind Regards

    January 12, 2024 at 9:51 am #529190

    Michael de Jager
    Participant

    Hi,

    The products all appear in the shop and are correctly indicated as being on sale (ie. the old price has a strikethrough with the sale price displayed.)
    The only place they didn’t show was on the page that had the Product grid/carousel, that is until their sale dates were changed, reverted, and re-saved.

    January 15, 2024 at 10:18 am #529739

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    In this case, could you please make such a product for testing (that is not shown in the products/grid element) so we can investigate it?

    Kind Regards

    January 23, 2024 at 11:42 am #532574

    Michael de Jager
    Participant

    Hi, apologies for the delay.

    I’m testing this product and it is not showing:
    https://mercurybuildit.co.za/products-new/plumbing/cabinets-and-mirrors/sunridge-zambezi-freestanding-vanity-grey-600mm-x-480mm-x-800mm/

    January 24, 2024 at 3:23 pm #533105

    Luke Nielsen
    Keymaster

    Hello,

    But the product that you sent does not have any tag: https://take.ms/WXSr2 , meanwhile the products from “Weekly Deals” have it: https://take.ms/9onDC

    Kind Regards

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