Home › Forums › WoodMart support forum › After update the image size on product category changed – can’t find solution

After update the image size on product category changed – can’t find solution

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • January 8, 2024 at 1:55 pm #527858

    getimo
    Participant

    Hello,

    the product category element has changed after an update:- Please advise on how to fix that, thank you.

    Kind regards
    Thomas

    January 8, 2024 at 3:21 pm #527882

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    January 8, 2024 at 5:11 pm #527967

    getimo
    Participant

    You can investigate on a staging website. When you found a solution, please let me know how to replicate that fix on the live site.

    January 8, 2024 at 5:32 pm #527990

    Artem Temos
    Keymaster

    Could you please temporarily disable all plugins that are not related to our theme and switch to the parent theme?

    January 8, 2024 at 5:36 pm #527996

    getimo
    Participant

    sorry! Done

    January 8, 2024 at 6:10 pm #528010

    Artem Temos
    Keymaster

    It seems to be working correctly now. Please, test it from your end.

    Kind Regards

    January 8, 2024 at 6:48 pm #528040

    getimo
    Participant

    Thanks, what was the conflict and how do I fix it on the live site?

    January 8, 2024 at 8:18 pm #528084

    getimo
    Participant

    Hello, you fixed the problem on the staging site. Would you please tell me the solution, so that I can implement the fix on the live site?

    January 9, 2024 at 10:18 am #528154

    Artem Temos
    Keymaster

    Hello,

    It looks like the problem is caused either by some of the installed plugins or customizations made in the child theme. We didn’t fix it on your staging website but the problem disappeared after you disabled all plugins and child theme.

    Kind Regards

    January 9, 2024 at 12:46 pm #528221

    getimo
    Participant

    Sorry, but on live the problem persits even when all other pülugins are disabled. I deactivated all plugins on the live site and the images are still too small!

    January 9, 2024 at 12:47 pm #528222

    getimo
    Participant

    Ok, I found the problem.

    January 9, 2024 at 4:11 pm #528310

    Artem Temos
    Keymaster

    OK, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)

The topic ‘After update the image size on product category changed – can’t find solution’ is closed to new replies.