Header color Single Product and Titel Font News/Blog Carousel

This topic has 5 replies, 2 voices, and was last updated 10 months, 1 week ago by Hung Pham.

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January 10, 2024 at 12:11 am #528466

marcel-6723
Participant

Hello,

when I select the header for the single product, it is displayed in the wrong background color. Unfortunately, this cannot be changed. How do I change this?

In the News/Blog Carousel I cannot change the title font or the height of the posts. The preview in the Carousel should be displayed at a uniform height.

Can you help me with this?

Kind regards

January 10, 2024 at 1:03 pm #528624

Hung Pham
Keymaster

Hi marcel-6723,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please include a screenshot that illustrates the problem in question.

And provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

January 15, 2024 at 9:37 pm #530124

marcel-6723
Participant

The title of the news slider should be in the font Open Sans.
Why don’t you add something like this to the editor?
That would be easier for everyone.
Data attached.

January 16, 2024 at 8:10 pm #530505
Hung Pham
Keymaster
Hi marcel-6723,

It seems you are using Elementor Pro plugin, so please disable it, regenerate CSS and clear browser cache, cache of WP Rocket plugin then check again.

https://elementor.com/help/regenerate-css-data/

If it still doesn’t work, please add admin role to provided account, then I can debug issues further.

Regards,
- This reply was modified 10 months, 1 week ago by Hung Pham.
January 16, 2024 at 10:02 pm #530538

marcel-6723
Participant

It didn’t work.
Attached the data.

January 17, 2024 at 6:45 am #530608

Hung Pham
Keymaster

Hi marcel-6723,

1. when I select the header for the single product, it is displayed in the wrong background color. Unfortunately, this cannot be changed. How do I change this?

I asked you change role to admin account so I can take a look your settings, but seems you did not change.

2. In the News/Blog Carousel I cannot change the title font or the height of the posts. The preview in the Carousel should be displayed at a uniform height.

As you can see the screenshot, font-family in the settings was override by Elementor kit so I asked you should disable Elementor Pro plugin and clear cache to double check. https://prnt.sc/OD8Febuckuh7

You are using image heights are not same. I kindly recommend you preparing images with titles you want before uploading them to your media library using the graphic editor (Photoshop or any other) to have a nice-looking grid.

P/s: We see you left a 1-star rating https://themeforest.net/ratings/3545816. We are very sorry that you faced any problems working with our theme. Please, understand that we really want to help every customer ASAP but the delay time always depends on the problem and sometimes takes more time to find a good solution. We kindly request that you adjust the rating.

If you are not satisfied with our theme, we can return your money back if you request a refund here https://themeforest.net/refund_requests/new

Regards,
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