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Critical error when trying to edit Single Product layout page

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #528467

    brandon.halm
    Participant

    I have disabled all plugins besides Woodmart Core and Elelmentor and am getting a critical error when trying to make updated the layouts > Single Product page. Please help, wpengine was no help.

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    #528515

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #529419

    brandon.halm
    Participant

    OK all plugins have been disabled, what email address should I use to provide access?

    #529750

    Artem Temos
    Keymaster

    You can use any random email and share the information here, using the Private content field.

    #530022

    brandon.halm
    Participant

    Here is the login info.

    #530029

    Artem Temos
    Keymaster

    Please, send us your FTP access as well.

    #530054

    brandon.halm
    Participant

    FTP. info

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    #530231

    Artem Temos
    Keymaster

    The issue was caused because in your selected option https://monosnap.com/file/WfjKCAXMRRQugPoIf1uZTKYez6JVj0 a non-existent product was chosen, leading to an error. We have removed this product, and now everything is working correctly

Viewing 8 posts - 1 through 8 (of 8 total)