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Product image does not change

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • January 10, 2024 at 11:53 pm #528859

    canerkorkmazli
    Participant

    Hello, when I want to enlarge the images in the product, the main image appears, the theme and plugins are up to date, the video about the error is attached.

    https://youtu.be/NniM2Iixr7k

    January 11, 2024 at 10:10 am #528912

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    January 11, 2024 at 10:26 am #528934

    canerkorkmazli
    Participant

    Hello, only default plugins are active now. The problem persists.

    I share login information

    January 11, 2024 at 11:12 am #528952

    Artem Temos
    Keymaster

    Hello,

    You can fix it by applying patch # 528948. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

    Kind Regards

    January 11, 2024 at 12:17 pm #528994

    canerkorkmazli
    Participant

    Thank you for your quick response. Should I activate the plugins I made inactive before applying the patch?

    January 11, 2024 at 3:12 pm #529048

    Artem Temos
    Keymaster

    Sure, you can activate them back now.

    January 11, 2024 at 8:30 pm #529133

    canerkorkmazli
    Participant

    thank you, the problem has been solved. I wish you good work. Best regards

    January 12, 2024 at 10:17 am #529196

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

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Viewing 8 posts - 1 through 8 (of 8 total)

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