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An error occurred while updating Woodmart: Download failed. Unauthorized

Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 11, 2024 at 10:08 am #528909

    irisjunievarun
    Participant

    I’m having some issues and keep getting errors when doing theme updates!

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    January 11, 2024 at 10:12 am #528913

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    January 12, 2024 at 5:56 am #529167

    irisjunievarun
    Participant

    I’ve tried the above, but the upgrade still fails.

    January 12, 2024 at 10:25 am #529198

    Artem Temos
    Keymaster

    Hello,

    Please, deactivate the license and send us your admin access so we can try.

    Kind Regards

    January 12, 2024 at 12:18 pm #529260

    irisjunievarun
    Participant

    Okay, please help me with this.

    January 12, 2024 at 12:31 pm #529266

    Artem Temos
    Keymaster

    As we can see, the theme is still activated. Note that if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely.

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Viewing 6 posts - 1 through 6 (of 6 total)