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Woodmart Core won’t update

Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 12, 2024 at 4:46 pm #529389

    anton-8481
    Participant

    We have Woodmart Core version 1.0.28 installed. When trying to update it to the latest version, it acts as if it’s updated but then it’s still running 1.0.28 in the plugin list afterwards. Is there some other way to update it?

    January 12, 2024 at 4:52 pm #529392

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there.

    Thank you in advance

    January 12, 2024 at 4:59 pm #529393

    anton-8481
    Participant

    Hello Artem.

    Thank you for replying to our ticket. We are rather uncomfortable giving someone we don’t know admin access to our webstore. Also, if I disable all other plugins, it will cripple our webstore. Could we first try manually updating the plugin with a .zip file?

    Thanks.

    January 15, 2024 at 10:32 am #529746

    Artem Temos
    Keymaster

    Hello,

    Sure, you can try to update it manually. Find the plugin archive in the folder woodmart/inc/plugins/.

    Kind Regards

    January 15, 2024 at 4:29 pm #529993

    anton-8481
    Participant

    Found the zip files in the theme’s plugins folder. Manually updated Woodmart Core, WPBakery Builder and Slider Revolution. It worked.

    Thanks.

    January 15, 2024 at 5:48 pm #530033

    Artem Temos
    Keymaster

    Greate, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

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Viewing 6 posts - 1 through 6 (of 6 total)