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payment method checkbox gets deselected

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • January 14, 2024 at 7:11 am #529635

    MiniSputnik
    Participant

    Hello,

    On the checkout page, when you select a payment method, and you scroll up and down, the checked payment method will disappear (when right container (order details) is sticky)

    Could you please try to recreate on your side? I tried on a new installation and it also happen.

    Can you please tell me a way to fix this?
    thank you.

    January 15, 2024 at 1:47 pm #529883

    Hung Pham
    Keymaster

    Hi MiniSputnik,

    Thanks for reaching to us and appreciate your patience.

    Could you, please, record video of problems and share to me? I can understand your problem better.

    Regards,

    January 15, 2024 at 2:42 pm #529925

    MiniSputnik
    Participant

    Yes, sure, here it goes:

    January 15, 2024 at 4:38 pm #529996

    MiniSputnik
    Participant

    https://woocommerce-1175016-4197538.cloudwaysapps.com/wp-content/uploads/2024/01/video.mp4

    January 15, 2024 at 7:15 pm #530080

    Hung Pham
    Keymaster

    Hi MiniSputnik,

    Thanks for the video.

    Please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    January 15, 2024 at 11:33 pm #530136

    MiniSputnik
    Participant

    Could you replicate on your side? Or its only me?

    January 16, 2024 at 7:35 pm #530490

    Hung Pham
    Keymaster

    Hi MiniSputnik,

    Please provide your site URL, I can take a look and this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    October 29, 2024 at 6:19 pm #608505

    festive.lt
    Participant

    Hello @Hung Pham. Exactly the same problem happens for me for both – shipping and payment details.
    Steps to reproduce:
    1. Select shipment method in checkout (or in the cart – same problem there as well)
    2. Refresh the page. Previously selected shipping should be checked.
    3. Scroll down and shipping method un checks automatically.

    I’m providing my staging environment details (it happens both in staging and production) in the private content

    • This reply was modified 2 weeks, 6 days ago by festive.lt.
    October 30, 2024 at 8:02 am #608574

    Hung Pham
    Keymaster

    Hi festive.lt,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Also, Please submit your own topic, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

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Viewing 9 posts - 1 through 9 (of 9 total)