Home › Forums › WoodMart support forum › after update carousels (banner, product, brand all of them) broken

after update carousels (banner, product, brand all of them) broken

Viewing 30 posts - 1 through 30 (of 31 total)
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  • January 15, 2024 at 9:44 am #529725

    sadun89
    Participant

    they are not working properly even on web version of website. They are too bad at mobile versions.
    this happened after update.
    i have tried with your standart carousel templates, also they are broken. images getting to big on mobile version. also splits an image to 3 part, and while using carousel it navigates between these 1/3 part of huge image.

    this problem is on all carousels.
    banner carousels, product carousels and brand carousels

    another problem is, they seems ok while preview on editing home page. but when you update your homepage, clear cache and check it a on a new incognito tab, you can see it as broken.

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    January 15, 2024 at 10:48 am #529765

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    January 15, 2024 at 10:52 am #529767

    sadun89
    Participant

    I have critical plugins like Dokan, which make website multivendor. I cannot disable them. Site is live, orders are coming, this may crush total system so please login and checkit by yourself. I have already writen password on earlier message

    January 15, 2024 at 11:30 am #529791

    Artem Temos
    Keymaster

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

    Kind Regards

    January 15, 2024 at 11:33 am #529794

    sadun89
    Participant

    ok i am disableing all plugins, login in 5 minutes please

    January 15, 2024 at 11:38 am #529799

    Artem Temos
    Keymaster

    We still see that optimization plugins enabled on your website. Please, disable them temporarily.

    January 15, 2024 at 11:46 am #529801

    sadun89
    Participant

    yes, thanks to you website totally broken, i am in recovery mode

    https://www.martenzo.com/wp-login.php?action=enter_recovery_mode&rm_token=QVn7LRzxGjR5MokXuShmr4&rm_key=MBitNDps2Dtg9bvpDUWJXO

    login from this link

    January 15, 2024 at 12:23 pm #529820

    Artem Temos
    Keymaster

    It looks like there is a PHP error on your website. You need to check your server error logs to see what is this error caused by.

    January 15, 2024 at 12:37 pm #529830

    sadun89
    Participant

    Dokan and Dokan Pro cannot be deactivated because it causes fatal error. i told it before.
    only these two is activated, extra you requested.
    please check it now again. it ready for you to check it

    January 15, 2024 at 12:40 pm #529834

    Artem Temos
    Keymaster

    It seems to be working correctly now https://gyazo.com/60a38e38e94deedde76aef0ce82c0bd2

    January 15, 2024 at 2:14 pm #529899

    sadun89
    Participant

    new version conflicts with litespeed cache plugin.
    i am usinging caching properties of litespeed server and litespeed plugin.

    in new version, what changed related with caching?

    January 15, 2024 at 3:42 pm #529962

    sadun89
    Participant

    https://xtemos.com/forums/topic/hello-i-have-a-problem-with-the-product-page-after-the-last-update/

    same here, all people suffering from cache problem. what is your solution? we cannot cancel the cache

    January 15, 2024 at 4:02 pm #529975

    Artem Temos
    Keymaster

    Try to disable lazy loading that comes with this plugin and use our theme’s lazy loading option instead.

    January 15, 2024 at 9:24 pm #530115

    sadun89
    Participant

    your advice didn’t worked.
    the thing which i don’t understand is, why this only happening carousels?
    sorry but i really need to use litespeed. your update made my day very bad.

    January 16, 2024 at 11:39 am #530236

    Artem Temos
    Keymaster

    Hello,

    It works and we don’t see the problem with carousels on your website now https://gyazo.com/730123245c64a7ed01afa493486abc32

    Kind Regards

    January 16, 2024 at 11:40 am #530238

    sadun89
    Participant

    yes because litespeed is deactivated

    if you want to see, i can enable it

    January 16, 2024 at 11:45 am #530240

    sadun89
    Participant

    Options are like that. i have enabled litespeed
    please now check it from both desktop and mobile

    Attachments:
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    January 16, 2024 at 12:05 pm #530248

    sadun89
    Participant

    if you see it i will disable litespeed again because i don’t want to serve our customers like that!

    January 16, 2024 at 12:30 pm #530254

    Artem Temos
    Keymaster

    Please, enable it again so we can check this problem.

    January 16, 2024 at 12:34 pm #530255

    sadun89
    Participant

    i have enabled it. please check it now
    check all homepage, espacially below.
    check it please from both desktop and mobile

    January 16, 2024 at 12:42 pm #530265

    Artem Temos
    Keymaster

    It works correctly now
    https://gyazo.com/fa248f681a2bac1705fc30d5ee02a65b
    https://gyazo.com/1c9ae37ff4700763e11c12b3febcec0d

    January 16, 2024 at 12:46 pm #530272

    sadun89
    Participant

    no it is not working correctly!
    open in incognito window

    Attachments:
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    January 16, 2024 at 12:48 pm #530278

    sadun89
    Participant

    i am tired to show you that it is not working correctly!

    Attachments:
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    January 16, 2024 at 1:28 pm #530307

    sadun89
    Participant

    IF YOU SAW I WILL DISABLE THAT CACHE PLUGIN!

    January 16, 2024 at 1:28 pm #530308

    Artem Temos
    Keymaster

    I sent you screenshots from the incognito window. So either you have a cache in your browser or you disable this plugin again when I tested last time.

    January 16, 2024 at 1:30 pm #530310

    sadun89
    Participant

    plugin is active now. incognito mode don’t keep any cache.
    so please check it now again you should see it

    January 16, 2024 at 1:55 pm #530326

    Artem Temos
    Keymaster

    Here are screenshots from Safari and Chrome incognito tabs

    https://gyazo.com/27bb7aafc9bdd8062994697cc55474c8
    https://gyazo.com/8858155dc99ee6d347e215e7a251d0b6

    January 16, 2024 at 2:09 pm #530336

    sadun89
    Participant

    sir, i have used a new brower which not used before, brand new browser, and it is same.
    i requested from my friend to test it, it same, totally broken on mobile! i cannot understand why you don’t see it.
    OMG it is crazy, brain burner.
    can you explain why it is seen different in our laptops and mobile phone?!!

    evet litespeed have clear cache option, when i clear it, it will be cleared globally. it should be same for you and for me!

    January 16, 2024 at 2:15 pm #530337

    Artem Temos
    Keymaster

    I just tested with my phone (I didn’t visit your website using my iPhone before) and the result is the same. Here is a screenshot https://gyazo.com/87768294318609b824bd775d4753d67f
    Maybe we are looking at different websites?

    January 16, 2024 at 2:17 pm #530340

    sadun89
    Participant

    i hope it is not related with cloudflare. thanks for your effort

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Viewing 30 posts - 1 through 30 (of 31 total)
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