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bug in single product page in arabic version

Viewing 16 posts - 1 through 16 (of 16 total)
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  • January 15, 2024 at 1:36 pm #529876

    hnachihair
    Participant

    i have a bug in single product page in arabic version , page don’t display the content correctly and show me this bug :

    PHP Fatal error: Uncaught ValueError: Unknown format specifier “�”

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    January 15, 2024 at 1:39 pm #529879

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    January 15, 2024 at 7:36 pm #530090

    hnachihair
    Participant

    i disable all plagins and you find admin access in Private content

    January 16, 2024 at 11:35 am #530234

    Artem Temos
    Keymaster

    Currently, we don’t see the problem on your website. Could you please clarify how to reproduce it?

    Kind Regards

    January 16, 2024 at 12:25 pm #530251

    hnachihair
    Participant

    i activate the plugins please take a moment for the singel product in arabic version

    link : https://hnachihair.com/ar/product/%d8%ad%d9%82%d9%8a%d8%a8%d8%a9-%d8%aa%d8%ae%d8%b2%d9%8a%d9%86/

    January 16, 2024 at 12:29 pm #530253

    Artem Temos
    Keymaster

    There is an error in your translations. You need to check all the translations and try to find an error. It should be something related to this symbol �

    Kind Regards

    January 16, 2024 at 12:39 pm #530261

    hnachihair
    Participant

    i ccan’t see the symbole

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    January 16, 2024 at 12:43 pm #530268

    hnachihair
    Participant

    can you give more specifics please

    January 16, 2024 at 12:55 pm #530286

    hnachihair
    Participant

    the symbole that you send me is like that �
    i can’t see this icon

    January 16, 2024 at 1:50 pm #530324

    Artem Temos
    Keymaster

    It’s exactly as you sent in your initial message. Could you please clarify if you translated the theme manually or downloaded the translation files from our website?

    January 16, 2024 at 11:24 pm #530560

    hnachihair
    Participant

    I translate it using the credit of WPML

    January 17, 2024 at 10:46 am #530665

    Artem Temos
    Keymaster

    Please, send us your FTP access so we can try to find this error.

    Kind Regards

    January 17, 2024 at 1:17 pm #530750

    hnachihair
    Participant

    This is the response of the WPML Support team after they checked the siteweb:

    Hi there,
    Thank you for sharing the information requested

    The cause of this issue is a Fatal Error on wp-content/themes/woodmart/woocommerce/single-product-reviews.php:169

    I recommend you contact the support service of Woodmart theme and ask them to check the cause of this error on their code.

    January 17, 2024 at 1:23 pm #530753

    Artem Temos
    Keymaster

    The problem in this line https://gyazo.com/5b6539bb9f550988f4e568ca4ad2a659
    Make sure that placeholders marked with red are not translated.

    January 17, 2024 at 1:48 pm #530768

    hnachihair
    Participant

    ok

    January 17, 2024 at 4:13 pm #530828

    Artem Temos
    Keymaster

    Let me know if there is anything else I can help you with.

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