Home › Forums › WoodMart support forum › Faulty height option

Faulty height option

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • January 15, 2024 at 4:10 pm #529981

    fusion01wp
    Participant

    Hi, if I change the height option to a fixed pixel value it is not honoured on the front-end but uses some other value that is tiny creating a landscape thumbnail instead of portrait. View ‘scr.png’. Please test on your end.

    Note also the thumbnails have changed and are now too large in height and cropping off on the sides. Woodmart never used to do this, it’s a theme update that’s messed this up – view ‘thumbs.png’.

    • This topic was modified 11 months ago by fusion01wp.
    Attachments:
    You must be logged in to view attached files.
    January 15, 2024 at 5:55 pm #530039

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Thank you in advance.

    Kind Regards

    January 15, 2024 at 6:26 pm #530056

    fusion01wp
    Participant

    Sure thing, details below.

    • This reply was modified 11 months ago by fusion01wp.
    January 15, 2024 at 9:34 pm #530123

    fusion01wp
    Participant

    Please note I have reverted to default on that height value as it was making the thumbnails appear very wrong indeed. I’ve disabled Cloudflare so you should be able to test.

    January 16, 2024 at 6:07 pm #530437

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    It seems that the access is invalid, could you please check it on your side?

    Screenshot: https://prnt.sc/tN3Uwwq64PtM

    Looking forward to hearing back from you!

    Kind Regards

    January 16, 2024 at 6:12 pm #530438

    fusion01wp
    Participant

    Right you are – most odd. Tested and works 100% now.

    January 16, 2024 at 6:24 pm #530447

    Luke Nielsen
    Keymaster

    Hello,

    In general, the “Thumbnails gallery height” option works, you just need to clear the cache after changes to see it. But for now, I suggest you set the “Auto” value for the “Thumbnails per slide on desktop” option here: https://prnt.sc/nfSsWv8dWkwF , then clear the cache and recheck the issue.

    Kind Regards

    January 17, 2024 at 6:44 pm #530907

    fusion01wp
    Participant

    That worked well, thanks. I have just noticed however that all thumbs are not displaying when they are to appear below the main gallery image. I’ve checked the code, nothing is set via CSS to be hidden – can you please investigate why – this must be fixed ASAP:

    .wd-carousel-container .wd-gallery-thumb { }

    January 17, 2024 at 6:49 pm #530910

    Luke Nielsen
    Keymaster

    Hello,

    Please send some screenshots of that issue for a better understanding.

    Looking forward to collaborating with you!

    Kind Regards

    January 17, 2024 at 6:52 pm #530912

    fusion01wp
    Participant

    So sorry, it’s a caching issue. If I force a reload then they appear. Litespeed or something else. Not your worry. Thank you.

    January 18, 2024 at 10:16 am #531050

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome! If you have any other questions or concerns, please do not hesitate to reach out, I’d love to help!

    Wish you all the best.

    Kind Regards

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)

The topic ‘Faulty height option’ is closed to new replies.