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Can’t Change or update my pages and products

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • January 15, 2024 at 10:51 pm #530130

    ohsweetart.com
    Participant

    Hello Xtemos Team:
    When I try to change my home page or another page or change the description or short description in my products is not loading anything but when I deactived the Woodmart Core plugin everything start to working again, I do not want to deactivate and activate again every time do I need to change something. Please I will appreciate all your help, I’m not an expert but I’m trying my best.

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    January 16, 2024 at 3:45 pm #530373

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the wp logins details so i will check and give you a possible solution.

    Best Regards.

    January 16, 2024 at 8:26 pm #530514

    ohsweetart.com
    Participant

    Hello,
    I deactivaded all my plugins and just activate Woodmart Core and WP Bakery Builder until there is working but I activate Woocommerce plugin and the issue start again. I deactivated the Woodmart Core and started to work again good. I believe is some kind of conflict with one of this 3 plugins
    Best regards,

    January 17, 2024 at 10:57 am #530678

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say that your given login details are not working, please share the correct login details of your site. So I will further check on your site and give you a possible solution.

    Best Regards.

    January 17, 2024 at 4:52 pm #530847

    ohsweetart.com
    Participant

    Hello,
    I’m sorry for the mistake, I sending to you the correct information.
    Best regards,

    January 18, 2024 at 10:38 am #531062

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please confirm the permission for plugins deactivation, and switch to the parent/default theme. As soon as we complete the testing of this plugin we will enable it all back, You would better make the full backup of your site.

    Best Regards

    January 18, 2024 at 5:02 pm #531253

    ohsweetart.com
    Participant

    Hello,
    I just got this email from WP Bakery Support:
    Hi,

    The issue looks like a conflict arising from woodmart core plugin.
    It will require further debugging into it to identify the exact code causing the conflict. Once found, a custom code can be written to handle the same.
    You can check our customisation partners: WPKraken and Codeable who can debug and fix the same.

    Thanks,
    Please let me know how to proceed.
    Best regards,

    January 19, 2024 at 4:24 pm #531598

    Artem Temos
    Keymaster

    Hello,

    Please, send us your FTP access so we can check it deeper.

    Kind Regards

    January 19, 2024 at 6:20 pm #531644

    ohsweetart.com
    Participant

    Hello,
    I’m attaching the FTP access in the private content.
    Best regards,

    January 22, 2024 at 10:02 pm #532414

    ohsweetart.com
    Participant

    Hello,
    Any update about this issue? Please we need to deactivate and activate everytime when we need to update a product or page.
    Best regards,

    January 23, 2024 at 5:40 pm #532766

    Artem Temos
    Keymaster

    Hello,

    We checked your website but can’t find what is the problem. Your server can’t load the page completely and shows this error https://monosnap.com/file/sR9ADvKdqnEYTRFQPiLwtDn076xCu7
    Please, contact your hosting provider and ask to check this error from their end too.

    Kind Regards

    January 23, 2024 at 8:55 pm #532836

    ohsweetart.com
    Participant

    Hi,
    I contacted them about the issue and they are start to looking for they side, but now I can’t edit with the Quick Edit that I was using to edit my products, from today that option is not working, could you please tell me if you move something? I need to edit my products, before when I deactivate the Woodmart Core plugin everything start to work normally but since today in the morning is not working nothing anymore. Please help.
    Best regards,

    January 24, 2024 at 10:18 am #532964

    Artem Temos
    Keymaster

    Hello,

    No, we didn’t touch anything on your website. But the problem is the same there.

    Kind Regards

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Viewing 13 posts - 1 through 13 (of 13 total)