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After update: carousels broken on safari browser only.

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  • January 16, 2024 at 6:27 pm #530450

    DELAYON
    Participant

    Hi there!

    we are experiencing issues with several carousels after updating the theme. Product image is turned into a carousel blocking the content. Product thumbnail carousels, as well as recommended product carousels have no limit on the right and also overlay content. This error is only shown in the Safari browser. We have already tested possible causes by plugins on our live page and deactivated all plugins except those needed to visually show our page. Nothing helped. Product page layout is still correct (product image set to thumbnails at the bottom). Please advice.

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    January 16, 2024 at 6:31 pm #530455

    Artem Temos
    Keymaster

    Hi,

    Could you please send us a link to your website where we can see this issue?

    Kind Regards

    January 16, 2024 at 6:57 pm #530475

    DELAYON
    Participant

    Please check the link(1) below.
    we are also experiencing a weird issue with our layouts as we implemented a certain HTML block into a popup, but the live page shows a different html block. Layout name is “Snow: Fair_Lenses_DE” (German). It should show the html block “225233”, however its displaying the block “116040”.
    In general we seem to have issues with the layout as previously the font style for the price got changed in all german layouts and we adjustments to padding on the mentioned popup have no effect.

    January 16, 2024 at 9:22 pm #530527

    DELAYON
    Participant

    FYI: We have just noticed that the issue with the wrong HTML block being displayed on another website of ours (alpine-safety.org). So we assume this issue may be cause bei either the theme, WordPress or Woocommerce as those are the only plugins in common.

    January 17, 2024 at 10:31 am #530647

    Artem Temos
    Keymaster

    Hello,

    We don’t see a problem with a gallery on your website. Most likely you have some sort of cache on your end https://gyazo.com/7feb1226cd25f271f22c285861b6e7e9

    Please, send us a link to the product with mentioned layout. The link you sent has a different layout.

    Kind Regards

    January 17, 2024 at 6:03 pm #530890

    DELAYON
    Participant

    We have now removed all website data from the browser and also logged out of our page and the error is persistent. We have also received reports from customers complaining about this issue in safari browsers. Is there a possibility this might be linked to certain devices or screen ratios/resolutions?
    We´re on a 15,4 inch macbook pro

    For the wrong HTML block:
    effected are both wood mart pages delayon-eyewear.com & alpine-safety.org
    on both pages we use a html block embedded in a popup to provide more information. you can see the popups below. interestingly: both html blocks are built similar but get replaced with a contact form. However both websites use different form plugins.

    Layout used for delayon-eyewear.com: Snow: Fair_Lenses_DE (german)
    Layout used for alpine-safety.org: Kurse De

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    January 18, 2024 at 11:46 am #531086

    Artem Temos
    Keymaster

    Hello,

    We don’t know how should we test it but every time we open the page you sent in Safari we don’t see the problem https://gyazo.com/7f3e4418fa69a212c9b5090ea9a6761d

    Please, send us a direct link to the page with popup problem.

    Kind Regards

    January 18, 2024 at 1:16 pm #531138

    Artem Temos
    Keymaster

    We identified the issue with Safari and working on a solution. We will release a patch asap.

    January 22, 2024 at 5:16 pm #532299

    DELAYON
    Participant

    ok great thank you!

    please find the links for the html block issue below. The html block consists of a popup button “filled” with an SVG file, section title and text block. The block is simply added to the product layout. While the popup button is displayed correctly, the content is completely off and shows a completely different html block. Since both websites (delayon-eyewear.com & alpine-safety.org) have the same issue and it’s nothing with the layout but simply how the content is displayed with the popup button, i think its related to the popup button feature.

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    January 22, 2024 at 5:27 pm #532303

    Artem Temos
    Keymaster

    Hello,

    Please, update the theme to the latest version and check how the carousels work. As for the popup, you have multiple popups on the page. Make sure that all popups have unique IDs as shown on the screenshot https://gyazo.com/9f5cc49c520dd64aff8467df508c6926

    Kind Regards

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