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Product reviews are not visible in the product view.

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • January 18, 2024 at 6:32 pm #531273

    montoyaswimwear
    Participant

    Hello good day.

    For some reason our products do not have the function enabled so that people can rate the products, as it appears in the demo template. We need help to enable this feature.

    Currently, from woocommerce we have enabled the functionality, but still it is not shown in the product view (See screenshots).

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    January 19, 2024 at 8:22 am #531393

    Hung Pham
    Keymaster

    Hi montoyaswimwear,

    Thanks for reaching to us.

    1. Make sure Reviews are enabled in the Woocommerce > Settings > Product.

    2. I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and WooCommerce plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

    If the problem persists even with the default WordPress theme, it would suggest that WoodMart theme is not the cause of the issues.

    In case it works with default theme, please provide me with temporary wp-admin access, I will debug that issue.

    Regards,

    January 19, 2024 at 10:40 pm #531704

    montoyaswimwear
    Participant

    Hello good day

    Reviews are enabled, however, the problem persists. Your help would be very helpful.

    Best regards!

    Attachments:
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    January 20, 2024 at 12:02 pm #531762

    Hung Pham
    Keymaster

    Hi montoyaswimwear,

    Thanks for details.

    I can’t access login url, please check again. https://prnt.sc/TGVuu6IukkYe

    Regards,

    January 22, 2024 at 10:23 pm #532419

    montoyaswimwear
    Participant

    Hello.

    Sorry, we noticed that the url was indeed misdirecting.
    We have changed it so that you can help us. It is sent as a private message

    Greetings and thank you!

    January 23, 2024 at 7:10 pm #532809

    Hung Pham
    Keymaster

    Hi montoyaswimwear,

    Thanks for details.

    It still doesn’t work https://prnt.sc/HUmIOA5HTD8e, please make sure you disabled IP / Countries restrictions.

    Regards,

    January 24, 2024 at 12:41 am #532876

    montoyaswimwear
    Participant

    Ok, one question. In which city are you located to enable the ip access of your location.
    Greetings!

    January 24, 2024 at 6:40 am #532906

    Hung Pham
    Keymaster

    Hi montoyaswimwear,

    I am come from Viet Nam.

    Regards,

    January 26, 2024 at 5:12 pm #533932

    montoyaswimwear
    Participant

    Hello
    we have already enabled access from your location.
    Please confirm if you can login? We want the product reviews to work

    Thank you very much

    January 28, 2024 at 6:43 am #534227

    Hung Pham
    Keymaster

    Hi montoyaswimwear,

    Thanks for your patience.

    I checked random product and enabled Reviews option, it worked well for me https://prnt.sc/CKoLwt6aFIcy

    https://lilianamontoya.com/shop/store/za-lapola-sandalias-brown/

    Regards,

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