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checkout not working after fast login (gmail & Facebook)

Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 25, 2024 at 1:44 pm #533489

    thomas-8605
    Participant

    We using the fast login from your theme.
    But the problem is:
    the checkout stuck/loop loading after login via fast login.

    This is how to get the problem:
    1. Go to website and login via facebook or gmail. You will redirected to page:

    2. Add a product to cart.
    3. Visit the checkout page.
    4. From checkout page you need to logout from webshop: user menu — > logout.
    5. Try to re-login again via same fast login option.
    6. You get redirected to checkout page: https://domain.com/kasse?opauth=eyJhdXRoIjp…… and now you will see the loading loop icon in payment section. User can click payment method.

    W already updated theme files. We also diabled cild theme.
    We already have fresh wordpress, woocommerce and all other plugin disabled.
    We already contact facebook dev forum and they confirmed: its working fine on other websites and our setup is fine.

    • This topic was modified 12 months ago by thomas-8605.
    January 26, 2024 at 1:34 pm #533838

    Luke Nielsen
    Keymaster

    Hello,

    Could you please send me a video from your side of that issue? Also, please send me access to the admin panel so I can investigate the issue on your side.

    Looking forward to collaborating with you!

    Kind Regards

    February 4, 2024 at 1:03 pm #536584

    thomas-8605
    Participant

    Hello,
    please find attached the video to see where the checkout stuck. At the end of the video you will see the checkout page and loop animation in checkout. The video is in “moderators only” section.

    We also try it without child theme.
    We also try it without any other plugin (only core plugin, woodmart, elementor, woocommerce).
    We also disabled wp-rocket cache.
    We also disabled custom woodmart checkout layout.
    Everything did not help.

    February 5, 2024 at 1:28 pm #536799

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for plugins deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site. Also, send me the admin access to the dashboard panel.

    Thank you in advance.

    Kind Regards

    February 6, 2024 at 4:36 pm #537298

    thomas-8605
    Participant

    Hello,

    no, this is a live stage. Please use the attached login data for testing stage.

    BR
    Tommy

    February 7, 2024 at 4:39 pm #537715

    Luke Nielsen
    Keymaster

    Hello,

    I apologies for the delay.

    Could you please disable all plugins except these (Woodmart Core, WooCommerce, Elementor or WPBackary) on the staging site?

    Because on my side each time I have the timeout error: https://prnt.sc/D3hjiC-WYZur

    Looking forward to hearing back from you!

    Kind Regards

    February 7, 2024 at 5:48 pm #537758

    thomas-8605
    Participant

    Done.
    You can test again now.

    February 7, 2024 at 6:35 pm #537777

    Luke Nielsen
    Keymaster

    Hello,

    I have such a message: https://prnt.sc/BKX8SCQUprQ4

    Please provide all the screens of the Facebook account settings into the private area.

    Best Regards

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