Default Checkout changed from mandatory Billing Details to Shipping Information

This topic has 3 replies, 2 voices, and was last updated 1 year, 2 months ago by Hung Pham.

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January 26, 2024 at 11:38 am #533796
manoj
Participant
After updating my latest Woodmart Forest theme, the Order Checking screens have changed creating a empty Billing details for Order’s. The default Checkout process requires Billing Details and Shipping detail for alternate location which is other then the billing address.

After the update to the latest version, this was flipped. The Check out process requires Shipping Details and detail for alternate Billing information.

When an order is placed, customers whose shipping and mailing addresses are same, provides the Shipping addresses and will not check the alternate billing address box.

The system in this situation does not capture the billing details and the Credit Card processing fails for the lack of billing address to verify authenticity. Please see attached screenshots and evaluation by WooCommerce engineers

There’s definitely something odd going on here. By default, WooCommerce will ask for billing information, not shipping information. If a customer wants an order shipped to a different address, they can check the box at the bottom of the checkout page. Here’s a screenshot from my test site:
Screenshot of Checkout page before latest update
https://snipboard.io/R7DlNI.jpg

On https://ginisbeverages.com/, however, it appears that the site is asking for a shipping address, and for an alternate billing address:

Screenshot of current Checkout page
Image link: https://snipboard.io/T0PiNO.jpg

This isn’t the default behavior of WooCommerce, so it certainly looks like something else on the site is conflicting here.
- This topic was modified 1 year, 3 months ago by manoj.
January 26, 2024 at 6:50 pm #533969

Hung Pham
Keymaster

Hi manoj,

Thanks for reaching to us.

I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and WooCommerce plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

If the problem persists even with the default WordPress theme, it would suggest that WoodMart theme is not the cause of the issues.

Regards,

January 26, 2024 at 10:41 pm #534012

manoj
Participant

The screenshot were taken by WooCommerce Engineers who checked this bug by using the default theme Storefront, where it worked correctly and my current Woodmart Theme Forest where it has changed.

I contacted Xtemos after verification.

Manoj

January 28, 2024 at 9:51 am #534244

Hung Pham
Keymaster

Hello manoj,

Thanks for your details.

I tested on my end with the latest version of WoodMart theme, WoodMart Core and WooCommerce plugins and no flipped https://prnt.sc/DsoGIwybuLN4

Please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area (you can use any email address, it doesn’t matter), this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,
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