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2 things

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  • #535640

    fcoerezza
    Participant

    Hi support,
    I have to report some issues:

        1. please go to recruitx.me using a mobile. the 2 main menu sandwiches are not clickable. I mean, if I tap on each of them nothing happens. the other 2 menus (compare and login) works fine. See image attached
        2. in spite of the theme settings, the site do not load the font define in the “title” section (-wd-title-font: “Varien Regular”). we tested on different computers

    thank you

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    #535728

    fcoerezza
    Participant

    UPDATE: I found the reason why the site did not load the font, and probably is due to the complianz plugin that blocks google fonts if you do allow cookies … investigating

    The other issue is still open

    #535813

    Hello,

    01. I have checked your site and the mobile menu is working fine. Check back your site after completely clearing the browser cache.
    Screenshot for clarification;
    https://ibb.co/tqyq2qz

    02. Also the slider is loaded “varien regular”
    https://ibb.co/j5QhHGY

    Best Regards.

    #535891

    fcoerezza
    Participant

    item #2 is closed, as written in my addendum, we’re working with the 3rd party vendor to solve the issue with their plugin.

    as for #1, did you use a real mobile or a browser simulator? as I can guarantee that from a real mobile is not working at all. not only on my device but on all devices. see video attached

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    #535915

    fcoerezza
    Participant

    an update on #1 , the google font not loaded. the problem is specific to the font “varien regular” for titles.
    Now seems that the font is loaded properly on the websites, but the problem still remain for mobile.
    The font is not loaded.
    Can you please check?

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    #536102

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will check and give you a possible solution.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)