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review 2 columns not working

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  • January 31, 2024 at 11:10 pm #535655

    ecb21
    Participant

    I have set up the 2 columns setup for reviews, but it is not showing it as 2 columns, even though the settings is set to that.

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    February 1, 2024 at 11:19 am #535734

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    February 1, 2024 at 12:35 pm #535761

    ecb21
    Participant

    sure here you go.

    February 1, 2024 at 4:07 pm #535883

    Luke Nielsen
    Keymaster

    Hello,

    Yes, it’s weird, please confirm the permission for plugins deactivation, and switch to the parent theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site.

    Looking forward to collaborating with you!

    Kind Regards

    February 1, 2024 at 4:41 pm #535898

    ecb21
    Participant

    i can rather give you access to a staging site if that is ok with you to test. you can deactivate and change whatever you like there. i shared the info in private content.

    February 2, 2024 at 10:43 am #536100

    Luke Nielsen
    Keymaster

    Hello,

    Thank you.

    The issue is in the “Customer Reviews for WooCommerce” plugin, it affects the reviews from the theme thus the 2-column functionality does not work. So I left it disabled on the staging site, you can check how it works now.

    Kind Regards

    February 2, 2024 at 11:34 am #536134

    ecb21
    Participant

    ok. We need that plugin since that is the one that sends the emails to gather multiple reviews in 1 take, which is crucial.

    Is there anything we can take to the plugin developer to fix this?

    February 2, 2024 at 12:58 pm #536176

    Luke Nielsen
    Keymaster

    Hello,

    You can contact the plugin’s developers and they could debug what is causing the issue from their side so maybe they will provide some code to disable that functionality that affects our “2 columns”.

    Kind Regards

    February 6, 2024 at 12:44 pm #537209

    ecb21
    Participant

    i am stuck, the developer is pointing to the theme, and you are pointing to the plugin. unfortunately we can’t proceed like that and will have to find another route.

    February 6, 2024 at 4:12 pm #537278

    Luke Nielsen
    Keymaster

    Hello,

    Sorry, but we do not support that plugin, and our option cannot work together with the plugin’s because our structure is overridden by that plugin when it is activated.

    Thank you for your time and have a good day!

    Kind Regards

    March 16, 2024 at 6:54 pm #549656

    sportshopbg.com
    Participant

    Hello, I have the same problem, did you find a solution to the issue and if not, which plugin is compatible to send automatic review invites?

    March 18, 2024 at 12:39 pm #549883

    Luke Nielsen
    Keymaster

    Hello @sportshopbg.com,

    Unfortunately, we do not know which plugins our customers use for that purpose. In general, if you use some plugins for Reviews, you need to use their styles for that, because in most cases, they override our template so as a result our styles for Reviews from Theme Settings will not work.

    Kind Regards

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