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Checkout Manager – not updating billing data on checkout

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • February 1, 2024 at 5:27 pm #535924

    ex501
    Participant

    Checkout field manager is great feature that you have added. However, it’s still causing issues.
    My website uses shipping calculations based on customer address, namely the postcodes.

    If Woodmart checkout field manager is enabled – billing data on checkout is not auto-updated . This is causing a problem for guest users who are supposed to enter their billing data, but instead they see “no defined shipping”, even if they keep changing their postcode.

    If Woodmart checkout field manager is disabled – billing data on checkout is updating without any issues. For example, each time you change a postcode it refreshes, but this is not working if your feature is enabled.

    I must mention that I did try to disable all the plugins but issues seems to be in your checkout fields manager.

    • This topic was modified 8 months ago by ex501.
    February 1, 2024 at 5:45 pm #535927

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and record a short video of how to reproduce the issue. We will test this on your website. Thank you in advance.

    Kind Regards

    February 12, 2024 at 10:52 am #538947

    ex501
    Participant

    Sorry for the delay I was on vacation. Recorded video link in the private section:

    February 12, 2024 at 4:03 pm #539088

    Artem Temos
    Keymaster

    Hello,

    Please, send us your FTP access so we can check this issue on your website.

    Kind Regards

    February 13, 2024 at 2:14 am #539321

    ex501
    Participant

    Data below:

    February 13, 2024 at 12:23 pm #539437

    Artem Temos
    Keymaster

    We have reset the checkout manager on your website and now it works well. Please, test it from your end.

    February 13, 2024 at 7:04 pm #539653

    ex501
    Participant

    Cleared cache, enabled it and it’s not working still.

    Now disabled it because of live orders.

    February 14, 2024 at 1:54 pm #539976

    Artem Temos
    Keymaster

    Hello,

    You can fix it by applying patch # 539855. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

    Kind Regards

    February 14, 2024 at 2:15 pm #539992

    ex501
    Participant

    Applied patch, seems to be solved.
    Thank you and keep up the good work!

    February 14, 2024 at 3:10 pm #540012

    Artem Temos
    Keymaster

    Great, you are welcome! Feel free to contact us if you have any further questions.

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